Habitat ReStore Manager

:

Location: 528 Essex Road, Williston, VT

Class of employment: Full-time, salary

Reports to: Habitat ReStore Director

Overview: The Habitat ReStore Manager is responsible for all areas of the day-to-day management including all daily operations, schedules, and positive development of staff, volunteers, and assets in providing a high-quality donor-to-customer experience. The manager implements and drives programs and outreach for donations, and provides sustained network development to expand the scope of activities to develop long-term, collaborative relationships within the community. Based. The manager ensures the Habitat ReStore raises awareness of GMHFH's mission in the community.

Duties:

· Drive donations, sales, and profits of the ReStore to further the local affiliate mission.

· Demonstrate and train staff in outstanding service to customers, donors, volunteers, and others.

· Establish and maintain relationships with potential and existing donors, including individuals, businesses, community groups to increase the quality and quantity of merchandise donations.

· Understand and communicate to all staff positions the Key Performance Metrics and how they relate/contribute to positive customer experience and high-quality operations.

· Ensure all personnel understand and can effectively communicate the Habitat ReStore, local affiliate, and HFH missions to members of the public.

· Participate in developing and implementing an annual marketing plan for the ReStore.

· Develop and present proposals to the Executive Director for direct approval or support for presentation to the Board.

· Hire, train, and manage ReStore Associates in accordance with relevant personnel and safety policies and take steps to ensure staff is well versed so that all policies and practices are understood and adhered to.

· Evaluate, recognize, and reward staff performance.

· Implement and monitor systems for daily cash transactions and deposits.

· Assist in the development of annual operating budgets and marketing campaigns.

· Provide reports of designated activities including but not limited to: sales, expenses, outreach activities, and other areas of interest to their immediate supervisor, ED, or Board.

Skills & Qualifications:

· Excellent customer service skills (in person and via telephone/computer).

· Proficient with Microsoft Office Suite products (Excel & Word), and computer fluency.

· A background and knowledge of human resources.

· Skill and ability to communicate with a diverse range of ethnic and economic demographics.

· A history of successfully adapting to rapidly changing conditions with unexpected shifts in priorities.

· Accuracy, detail-oriented & organized.

· Excellent communication skills (written and verbal).

· Prior work with budget preparation and management.

Job Types: Full-time, Part-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Employee discount
• Paid time off

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Work Location: In person