Case Manager Homeless Guest Services

Job Description

Job Description

Salary: $24-$26/ hour

General Function:The Homeless Guests Services Case Manager will develop and facilitate individualized case management services to reduce shelter stays and connect guests with other supportive services.

Position Requirements:

• Bachelors Degree in Psychology, Sociology, Social Work, etc., OR equivalent social work/client-facing experiencerequired

• Administrative competencies to handle homeless program logistics

• Displaying leadership and compassion to our guests

• Personable, amiable, and adaptable in a team environment

• Demonstrate excellent time management skills, a high level of organization, record keeping, and the desire to proactively seek out and initiate tasks

• Attend department meetings or check in meetings with the Director of Homeless Guest Services

• Experience working with people without homes
  

Principal Activities:

Provide individualized case management to shelter guests.

• Develop a clearly written case management plan for services and objectives for assigned caseload

• Meet with guests regularly

• Maintain accurate data in computer databases and logs

• Build trust and rapport with guests

• Provide appropriate referrals

• Assist guests with transportation needs

• Track guest progress and provide updates and report to HGS team and other SBRM staff

• Utilize a client-centered approach that includes motivational interviewing, harm reduction, and trauma informed care

• Provide crisis intervention services when needed

• Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients

• Work in collaboration with other agency and program staff to coordinate services

• Participate in evaluation and trainings to better respond to client/community needs

• Perform case management activities including (but not limited to):

• Intake assessments and evaluations.

• Providing emergency and special service related to legal, medical or mental health issues.

• Establishing program goals and priorities.

• Conducting scheduled case management meetings with guests.

• Referring residents to essential services such as housing, county benefits, education etc.

• Coordinating plan implementations with other staff.

Be a contributing member of the Homeless Guest Services team.

• Meet with Homeless Guest Services team to discuss operations and guests

• Keep team apprised of guest issues and concerns

• Maintain good rapport with Mens staff and security personnel with a willingness to work together to solve difficult problems

• Act as a responsible party, alongside SBRM Mens Staff or security personnel, for any problems, emergencies, or disputes that can arise while guests are on SBRM property

• Support the Emergency Shelter Team as needed

• Assist with piloting new Homeless Guest Services initiatives and programs

Compensation and Benefits:

• $24.00-$26.00 (depending on experience)

• Company sponsored retirement plan with a 4% match

• 15 vacation days, 12 holidays, and paid sick time

• Employer sponsored health benefits (medical, dental, vision, life insurance)

Effect on the End Result:

This position contributes to the stabilization and transformation of our homeless guests. In the end, you will walk alongside individuals as they rebuild their lives.