Customer Service Representative

Job Description

Job Description

Customer Service Representative
Direct Hire | 1st Shift
Pay: $21-$25/hour

Our client is seeking a Customer Service Representative to support service technicians and customers by handling service and sales orders, answering product-related inquiries, and delivering outstanding customer service. This is a full-time, direct hire opportunity on 1st shift.

Essential Job Duties and Responsibilities:

• Answer phone calls and emails from customers and service technicians in a timely and professional manner
• Provide accurate technical information while ensuring compliance with company policies
• Recommend corrective services to resolve customer issues and complaints
• Maintain and update customer files
• Enter sales orders using OMS/WMS systems
• Assist customers in identifying appropriate part numbers
• Prepare and provide quotes, order confirmations, and shipment tracking information
• Respond to customer inquiries and follow up as needed
• Communicate and coordinate with internal departments to resolve customer concerns

Supervisory Responsibilities:

• This position does not have supervisory responsibilities

Minimum Qualifications:

• Ability to read and interpret safety rules, operating instructions, maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Strong verbal communication skills with the ability to effectively convey information to customers
• Previous experience using OMS/WMS platforms
• Proficiency in Microsoft Word, Outlook, and Excel
• Strong organizational skills with the ability to multitask
• Excellent verbal and written communication skills
• Strong interpersonal skills, critical thinking abilities, and the ability to work collaboratively with others

Preferred Qualifications:

• Ability to read blueprints
• Experience working in a manufacturing environment

Education and/or Experience:

• Minimum of two years of customer service experience

Pay Details: $21.00 to $25.00 per hour

Search managed by: Bianca Kimble

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.