Client Operations Associate (Floater) - Chicago, IL

Job Title

This is a floater position. You will support hardware and software across the customer environment, helping maintain reliable device performance and effective workflows.

Job Description & Requirements

In this customer-facing role, you will provide proactive device monitoring, incident resolution, firmware configuration, and workflow support while serving as an advocate for the client. Join Xerox and help deliver a consistent, responsive technology experience.

Competitive hourly compensation with overtime potential

Comprehensive benefits from day one, including medical, dental, vision, and life insurance

401(k) with company match

Paid time off, holidays, and personal days

A culture that prioritizes flexibility, safety, and work-life balance

Manage the equipment fleet, monitor performance, and coordinate service response

Provide on-site helpdesk support and serve as a point of contact for escalations

Administer workflow scanning configurations, firmware updates, and device deployments

Monitor consumables and parts inventory and coordinate order fulfillment

Coordinates device installations, moves, and decommissions while maintaining service reporting, supporting client ticketing systems, and escalating major incidents as needed

Experience managing a print or equipment fleet environment

Familiarity with printers, multifunction devices, Local Area Networks, and basic networking

Experience with software and server administration, configuration, and device troubleshooting

Proficiency with Microsoft Office and effective organizational, customer service, and communication skills

A+ certification or relevant technical training is preferred

We are also open for no experience and fresh graduate.

Full onboarding and technical training

Access to support tools and advanced remote monitoring systems

Career development supported through regular reviews and improvement plans

Client-specific compliance and training programs, including applicable security and HIPAA requirements

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