Automotive Service Advisor - Hyundai Wake Forest

Job Description

Job Description

Coming Soon: A Brand-New Johnson Hyundai of Wake Forest!

Take care of customers. Keep the service experience moving. Grow with us as we move into our brand-new dealership.

Johnson Hyundai of Wake Forest is entering an exciting new chapter. Coming soon, our team will move into a brand-new dealership just down the road from our current location , and we're growing our Service team as we prepare for the transition.

We're looking for a motivated, customer-focused Automotive Service Advisor who knows how to build relationships, communicate clearly, manage the details, and create a service experience that keeps customers coming back. Our Service Advisors are the primary connection between our customers and the Service Department. They listen, advise, communicate, coordinate, and take ownership of the repair order from write-up through vehicle delivery. If you enjoy working with people, thrive in a fast-paced environment, and know how to balance exceptional customer service with strong business performance, we'd like to meet you.

What You'll Do

As a Service Advisor, you'll guide customers through the entire service experience while coordinating with our Technicians, Parts team, and Service management to keep repairs moving efficiently.

Responsibilities include:

• Greet customers promptly, professionally, and courteously and establish clear expectations for their service visit.
• Listen carefully to customer concerns and accurately document vehicle symptoms and service requests.
• Review vehicle service history, warranty information, previous recommendations, and declined services.
• Advise customers regarding manufacturer-recommended maintenance, technician findings, and needed repairs.
• Clearly explain service recommendations, costs, priorities, and available options.
• Obtain customer authorization before additional work is performed.
• Coordinate with Technicians, Parts personnel, and Service management to support efficient workflow and timely completion of repairs.
• Proactively communicate with customers regarding vehicle status, repair recommendations, changes in cost or completion time, and other developments throughout the service visit.
• Maintain ownership of assigned repair orders from write-up through completion, including timely follow-up on delayed or aging repairs.
• Review completed repairs and final invoices for accuracy before vehicle delivery.
• Review services performed with the customer, answer questions, and provide a professional conclusion to each service visit.
• Schedule future recommended maintenance when appropriate.
• Maintain accurate customer, repair-order, multi-point inspection, and declined-service documentation.
• Handle customer questions and concerns calmly and professionally, involving management when appropriate.
• Follow dealership policies, manufacturer requirements, safety procedures, and applicable legal and regulatory requirements.

What We're Looking For

Successful Service Advisors combine great communication, strong organization, sound judgment, and a genuine ability to build customer trust.

Qualified candidates should have:

• Automotive Service Advisor or dealership service experience preferred.
• Strong customer-service and relationship-building skills.
• Excellent verbal and written communication.
• The ability to listen carefully and translate technical information into clear, understandable recommendations for customers.
• Confidence discussing maintenance and repair recommendations and asking customers for authorization.
• Strong organizational skills and the ability to manage multiple customers, repair orders, and competing priorities.
• A sense of urgency and consistent follow-through.
• Strong attention to detail and commitment to accurate documentation.
• The ability to remain composed and professional in a busy, customer-facing environment.
• The ability to work collaboratively with Technicians, Parts personnel, Service management, and other dealership departments.
• Comfort using technology and the ability to learn dealership service and customer-management systems.
• A valid driver's license and driving record acceptable under company standards.
• Flexibility to work a retail automotive schedule, including Saturdays as required.

What Success Looks Like

A successful Service Advisor does more than write repair orders. You'll build customer relationships while taking responsibility for keeping each service visit moving from arrival through delivery.

Success in this role includes:

• Providing an exceptional customer experience.
• Maintaining timely and proactive customer communication.
• Making appropriate maintenance and repair recommendations based on manufacturer guidelines and technician findings.
• Accurately documenting customer concerns, authorizations, repairs, and recommendations.
• Managing open and aging repair orders effectively.
• Maintaining strong customer satisfaction.
• Working collaboratively with Technicians, Parts, and Service management.
• Achieving appropriate sales and performance objectives while maintaining the trust of our customers.
• Following established dealership processes consistently.
• Demonstrating professionalism, teamwork, reliability, and accountability.

Why Johnson Hyundai of Wake Forest?

This is an especially exciting time to join our team.

Our brand-new Johnson Hyundai of Wake Forest dealership is coming soon, just down the road from our current location. The new facility represents an investment in the future of this dealership, the customers we serve, and the employees who will help us grow.

Joining us now gives you the opportunity to become part of the team before the move, learn our customers and processes, establish relationships, and help us carry a strong service culture into our new home. You'll also represent a modern and evolving automotive brand, with ongoing opportunities to learn about new vehicle technology, manufacturer programs, maintenance requirements, and the changing needs of today's automotive customer.

As part of Johnson Automotive , you'll join an established automotive organization that values performance, professionalism, teamwork, customer relationships, and continued development.

For someone who wants to build a long-term automotive career, successful performance as a Service Advisor can also provide a foundation for future opportunities in Service management, warranty administration, Parts, and other dealership leadership roles.

If you know how to take care of customers, manage the details, and keep a busy service lane moving, we'd like to talk with you, and we'd love to have you be part of what's coming next.

Full-Time Benefits

• Paid Holidays
• Paid Time Off
• 401(k) with Company Match
• Employee Referral Program
• Employee Discounts

Benefits following 60 days of employment include:

• Medical, Dental, and Vision Insurance
• Employer-Paid and Voluntary Life Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness, and Hospital Insurance
• Healthcare and Dependent Care Savings Accounts
• Employee Assistance Program
• Pet Insurance, Will Preparation Services, and Travel Assistance

Join us now and be part of what's coming next at Johnson Hyundai of Wake Forest. Apply today and start a conversation with our team.

Johnson Hyundai of Wake Forest and Johnson Automotive participate in E-Verify and are Equal Opportunity Employers. We consider qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Safety Matters: All employment offers are contingent upon satisfactory completion of a Background Check, Drug Test, and Motor Vehicle Report.

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