Senior Desktop Support Analyst

Get AI-powered advice on this job and more exclusive features. This range is provided by Prosum. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $94,000.00/yr - $104,000.00/yr Direct message the job poster from Prosum Must have experience working within the legal (law firm) domain or professional services industry. This is an onsite job. It is full-time employment with a salary range of $94k - $104k but eligible for overtime pay. Minium of 3 years in a Microsoft Environment. Medium to Large environment. Responsible for IT systems support as well as the administration, monitoring and maintenance of the data and telephone infrastructure for the assigned office of our client. Other duties are as follows: Manage and support technology hardware: Install upgrades as required Troubleshoot problems with equipment and work with vendors or other IT personnel to resolve Dispose of equipment according to firm approved procedures Follow Asset Management Procedures and update database in real-time Video Conferencing for inter and intra-office conferences : Set up and monitor video conferences Maintain Video Conference equipment Provision and decommission accounts and equipment: Provision and decommission network accounts Provision and configure mobile devices and applicable apps Image and provision new desktops and laptops Essential Functions of Job: Provide excellent customer service and timely resolution to end-user technology issues Effectively communicate with end-users, peers, vendors, and management Follow best practices for hardware deployments and upgrades Create service tickets to track technology issues Take ownership of tickets escalated from the help desk Provide meeting support – video conferences, webinars, and presentations Maintain office AD security and distribution groups Adhere to Information Security policies and procedures Assist with IT projects and initiatives Qualifications and Experience Required Qualifications: Experience with Windows 10/11, Office 365, Document Management Systems (NetDocuments), Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone/Android phone services, Zoom, Microsoft Teams. A basic understanding of Internet protocols, data connectivity methods and remote access technologies. Telephone and voicemail system training as well as wireless networking and video conferencing system knowledge a plus. Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers, vendors and managers. Individual will work as part of the Information Technology Team providing 24x7 support as needed. Must have excellent written and verbal communication skills. Preferred Qualifications: Minimum of 3 years in a Microsoft Environment. Medium to Large environment preferred. Education Preferred: Bachelor’s Degree Computer/Software Knowledge Required: Windows 10, Office 365, Adobe Acrobat, Active Directory, Zoom, Microsoft Teams Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Legal Services Professional Services Referrals increase your chances of interviewing at Prosum by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Disability insurance Get notified about new Desktop Support Analyst jobs in Del Mar, CA . Desktop Support Specialist 2 (Contractor) Global Customer Service Support - Technical Support Specialist Product Support & Training Specialist II We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Prosum