Strategic Contact Center Workforce Analyst

AES Corporation

AES Corporation is seeking a Workforce Analyst to enhance contact center performance through effective workforce management practices. This vital role involves scheduling, real-time adherence monitoring, timecard administration, and operational reporting. The ideal candidate should have a Bachelor's degree and a minimum of 2 years experience in workforce management. Expertise in Genesys Cloud and strong analytical skills are required. An equal opportunity employer, AES promotes diversity and inclusion in the workplace. #J-18808-Ljbffr AES Corporation

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Vacancy posted 4 days ago

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