Sales Support Specialist

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Sales Support Specialist serves as a key liaison between the U.S. Commercial organization and internal cross-functional teams to deliver an exceptional customer experience throughout the order lifecycle. This role is responsible for supporting end-to-end order management activities and partnering closely with Sales, Customer Care, Operations, Supply Chain, Finance, Logistics, and other business functions to ensure timely, accurate, and efficient order processing. This position plays a critical role in maintaining customer satisfaction, supporting revenue-generating activities, and driving operational excellence.

KEY RESPONSIBILITIES

• Support the end-to-end order lifecycle, including order receipt, entry, fulfillment coordination, invoicing, and post-sales support to ensure a seamless customer experience.

• Serve as a primary point of contact for order-related inquiries, collaborating with internal teams to resolve issues, manage exceptions, and ensure timely order execution.

• Analyze business processes and workflows to identify opportunities for continuous improvement, increased efficiency, enhanced accuracy, and improved customer satisfaction.

• Maintain accurate customer and order records within enterprise systems and ensure data integrity across business processes.

• Participate in special projects and cross-functional initiatives as assigned.

• Perform other duties and responsibilities as needed to support business operations and customer requirements.

• Monitor order activity, proactively identify potential risks or delays, and take appropriate action to minimize customer impact.

• Foster strong working relationships with internal and external stakeholders to ensure a high level of customer satisfaction.

• Ensure compliance with established policies, procedures, and service-level expectations while maintaining a high standard of operational excellence.

DESIRED SKILLS AND EXPERIENCE

• Experience with SAP or similar ERP system is highly preferred

• Experience with SalesForce or similar CRM system is preferred

• Demonstrated proficiency in MS Word, MS Excel, and email systems are required

• Proactive self-starter that drives for results

• Ability to thrive in a fast-paced and sometimes high-pressure environment

• Customer Advocate with ability to foster and maintain relationships

• Excellent verbal and written communication skills

• Able to troubleshoot problems and resolve customer complaints

• Effective organization, planning and time management skills are required

EDUCATION AND EXPERIENCE

• 3 - 5 years of customer service experience, BA/BS degree preferred

• Prior experience in a biotechnology or manufacturing environment is preferred.

At Waters, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at Waters, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

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Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

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Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA TX - San Antonio

Additional Locations

USA CA - San Diego (BDB)

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

$20.80 - $33.20 USD Hourly