Client Services Specialist - Domestic Violence Shelter, Rose

Client Services Specialist - Domestic Violence Shelter, Rose

Job Category: Paraprofessionals

Full-Time

On-site

New York, NY 10007, USA

Pay or shift range: $22.81 USD to $23.96 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Job Details

Description

Responsibilities:

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Identify when a client is experiencing trauma reactions and help client stabilize;
• Conduct emergency shelter intakes for site vacancies and vacancies at sister sites as part of the Central Intake team;
• Assess immediate safety needs and develop a risk management plan during intake of shelter placement calls;
• Using neutral and non-judgmental language when responding to the needs and requests of clients;
• Provide crisis intervention including mediation and de-escalation skills to diffuse situations between residents' family members and/or roommates;
• Participate in trainings to improve client centered practice skills and knowledge about self-care and vicarious trauma and its impact;
• Plan, implement and/or research self-care and other social activities for clients and their children;
• Actively participate in donor tours and help with special client events and holiday parties;
• Conduct regular health and safety facility checks;
• Understand and follow emergency procedures, including fire procedures;
• Sort and organize donations of food, clothing, or items/projects as assigned;
• Distribute supplies to clients in accordance with established guidelines and/or emergency requests from clients;
• During the orientation process, determine clients' immediate needs and provide referrals for basic needs;
• Provide referrals for clients following their initial Case Management session;
• Assist with basic office tasks such as archiving, filing, collating, update lists or as assigned;
• Enter activity log information, shift notes and Case Management System (CMS), in a timely fashion and accurate manner;
• Provide starter kits, assisting with bed utilization by helping with apartment preparation and cleaning; moving clients' belongings as assigned;
• Provide childcare as requested by clients or staff in accordance with written policies;
• Provide client accompaniment to important appointments when requested;
• Assist with admission and discharge of clients. This may include, providing childcare, assisting with client belongings if facility staff is unavailable and other tasks assigned by management.
• Complete discharge paperwork which includes completing discharge checklist with clients, and all related discharge procedures;
• Comply and adhere to funders' fire and health safety mandates by obtaining and maintaining Fire Department of New York (FDNY) and Red Cross certifications as indicated by shelter leadership.

Qualifications

Skills

Preferred Analytical Some Knowledge

Crisis Intervention Some Knowledge

Conflict Resolution Some Knowledge

Active Listening Some Knowledge

Behaviors

Preferred Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic: Shows intense and eager enjoyment and interest

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred Job Security: Inspired to perform well by the knowledge that your job is safe

Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter: Inspired to perform without outside help

Goal Completion: Inspired to perform well by the completion of tasks

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.