Customer Care Representative

Job Description

Job Description

Position Summary About Riley Blake Designs

Riley Blake Designs is a wholesaler that produces and ships high-quality fabrics and sewing supplies worldwide. Our goal is to inspire and connect creative individuals with innovative, top-quality products. We emphasize creativity while focusing on results.

Customer Care Representative – Lehi

We are seeking talented individuals to join our expanding Customer Care team!

We're looking for someone who enjoys helping customers throughout their purchasing process, sales interactions, and company support, and who recognizes that delivering excellent customer service and ensuring customer satisfaction are our top priorities. If you have outstanding communication skills, are a team player with a positive, mature attitude, and can solve problems quickly, calmly, and empathetically, we would love to meet you!

Responsibilities:

• Represent Riley Blake Designs professionally and warmly in all communications, building positive relationships with every customer, sales associate, and internal team.
• Assist B2B customers promptly and professionally by phone and email.
• Quickly assess and diplomatically resolve customer issues and concerns.
• Maintain a strong understanding of our products, services, and policies to assist and convey information clearly and efficiently to customers.
• Help customers and sales reps with billing questions, product information, and shipping requests.
• Accurately document customer interactions in the CRM system, maintaining thorough records for future reference.
• Collaborate with team members and other departments to resolve complex problems and enhance the overall customer experience.
Qualifications:
• At least 5 years of phone and written customer support experience.
• Proficiency with computers is essential for this role. Experience with NetSuite or other CRM software is required.
• Excellent communication skills, both verbal and written
• Strong problemsolving skills and a proactive approach to finding solutions.
• Ability to work both independently and as part of a team in a fastpaced environment.
• Personal qualities include integrity, credibility, and dedication to Riley Blake Designs' mission. Regular attendance is essential.

Given the nature of our industry and the work involved, you must know about sewing, quilting, and pattern interpretation. Machine embroidery experience is a plus!

This is a fast-paced role, so you'll need to multitask, prioritize, and manage your time efficiently.

This is a full-time role with flexible hours between 7 AM and 5 PM, Monday through Friday, based on team needs—with the potential for a hybrid schedule on Fridays.

We look forward to learning more about you. Please send us your cover letter and resume.

Why Work at Riley Blake Designs?

• Growth and Opportunity: We are a thriving, expanding company looking for passionate team members to grow with us.
• Great Culture: Known for our supportive, familyfriendly environment, we prioritize a healthy worklife balance for all of our employees.
• Benefits: Comprehensive medical and other benefits for fulltime eligible employees, 401(k) with company match, AD&D, and life insurance.
• PTO: Competitive paid time off policy with accrual.

We partner with some of the world's most recognized brands—Crayola, Mattel, John Wayne Enterprises, Jane Austen, Caterpillar, and many others.

Benefits:
• 401(k) matching
• Dental insurance
• Flexible schedule
• Paid time off
• Vision insurance
Education:

BA or BS preferred. Equivalent professional experience will be considered.