Director of Billing, A/R

Job Description

Job Functions:

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• Lead, manage, and mentor a team responsible for billing operations, AR management, and cash application.
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• Collaborate across departments—operations, customer service, IT, and sales—to align revenue processes with business goals.
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• Define and monitor key performance indicators (KPIs) such as DSO, billing accuracy, cycle time and cash application match rates.
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• Oversee timely and accurate billing for residential, commercial, roll-off, and municipal accounts.
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• Ensure invoices reflect proper service levels, pricing, and contract terms.
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• Standardize and automate billing processes to reduce errors and improve scalability.
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• Enforce and improve controls where necessary to ensure completeness and accuracy.
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• Create or leverage system capabilities to improve operational efficiencies.
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• Manage collections and customer outreach to ensure timely payments.
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• Oversee credit and collection policies and procedures.
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• Reduce aging receivables while maintaining strong customer relationships.
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• Manage Collections Strategy system modules for both task creation and prioritization.
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• Ensure accurate and timely posting of all customer payments from multiple sources including lockbox, ACH, credit card, and wire.
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• Address unapplied and misapplied cash quickly to keep accounts clean and accurate.
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• Support monthly close with reconciliation of AR sub-ledger to general ledger.
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• Lead business process improvement initiatives across billing and receivables to optimize workflow, reduce manual effort, and support growth.
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• Partner with IT and external vendors to evaluate, implement, and enhance financial systems (e.g., ERP, billing platforms, and AR automation tools).
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• Serve as project lead or stakeholder on cross-functional technology initiatives impacting the revenue cycle.
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Requirements

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• Bachelor's degree in Finance, Business, or related field
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• 10+ years of progressive experience in financial operations with a focus on billing and AR; 5+ years in leadership capacity.
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• Proven success leading process improvement and systems implementation projects.
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• Experience in the solid waste, utilities, or route-based services industry is a plus.
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• Strong leadership and team-building abilities.
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• Expertise in route-based or subscription billing models and customer account structures.
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• Proficiency with billing and financial systems (Tower, Billtrust, D365), Excel, and reporting tools.
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• Strong project management and change management skills.
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• Excellent problem-solving, communication, and cross-functional collaboration capabilities.
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