Asset Protection Specialist

2626 W Beryl Ave Phoenix Arizona, 85021,

Position Description:

To increase the profitability of our retail efforts through successful administration Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities Loss Prevention program.

Essential Duties and Responsibilities:

• Protects company assets by successfully executing/performing all external theft program elements including but not limited to deterrence and apprehensions.
• Accurately builds and records all external theft cases using case management software.
• Proactively conducts external theft investigations utilizing exception-based reports, Team Member/customer tips, and (Closed-Circuit Television) CCTV review.
• Reviews all elements related to Asset Protection's case management records system for completion and accuracy.
• Conducts surveillance physically and by use of CCTV on all company property including but not limited to: buildings, donations, merchandise, vehicles, etc.
• As needed, participates in the investigations and closing of internal cases.
• Works with Store Leadership, Asset Protection Leadership, Asset Protection Multi-District Representatives, Risk Department, various law enforcement and public safety agencies to minimize and eliminate loss due to theft, including loss resulting from paperwork and process errors.
• Interacts with customers and criminals evaluating critical moments related to customer behavior and physical actions. Determines if they will make physical contact with a suspect to arrest or deter criminal activity, always evaluating the physical risk to themselves, Team Members, and customers.
• Each case is reviewed individually to determine if the suspect will be prosecuted or not.
• Continually identifies and recommends improvements in processes.
• Enforces company policies to minimize and eliminate loss of company assets.
• For investigative purposes, is granted some access to confidential Human Resources and Finance department files. Treats confidential information with appropriate discretion and does not engage in unauthorized use of confidential information or abuse of access.
• Creates, utilizes, and acts on reports related to incidents of theft, fraud, and quality analytics.
• Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used.
• Utilizes software and reporting tools to identify high risk locations and prioritizes services to those sites, traveling to those locations as needed.
• Assists in review of programs, policies, and procedures.
• Conducts Asset Protection and Risk audits, determining if training is required for a location or a specific person, and adjusting the training as appropriate.
• Reviews external cases, walks the site, and determines program adherence. Gives guidance to all Team Members at the store including Managers, if needed.
• Consults with GCNA legal department prior to and during all company related legal proceedings such as, but not limited to, court appearances, subpoenas, etc.
• Utilizes excellent verbal and written communications to facilitate prosecution and restitution proceedings.
• Displays exceptional judgment during execution of company policies and programs in all situations.
• Successfully completes required Asset Protection training in the required time period.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School education or GED required.
• A minimum of 3 years' experience in retail security/loss prevention preferred.
• Must successfully pass GCNA position certification processes.
• Demonstrated knowledge of all aspects of Retail/Industrial Security Systems.
• Experience with digital camera equipment operation.
• Excellent written and oral communication skills, mathematical skills, interpersonal and problem-solving skills.
• Ability to speak and read English proficiently.
• Maintains confidentiality and integrity at all times.
• Must have a valid Drivers' license with a clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at View phone number on click.appcast.io option 6 or View email address on click.appcast.io if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at View phone number on click.appcast.io, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( to learn how to report it.