Customer Relationship Specialist

Job Title

Salary Details: $20/hour Depending on Experience Exceptional Benefits: Competitive benefits package with exclusive privileges Medical, Dental, and Vision insurance Paid Parental leave 401K with a rewarding company match Exclusive Company purchase discounts Comprehensive company-provided training Flexible schedule options (Please inquire for details) Our distinctive Employee Recognition Program, "H2Onors"

Job Responsibilities

Customer Engagement & Experience Serve as the first impression of the Culligan brand by delivering a professional, high-quality customer experience Engage customers via phone, text, and email to confirm interest and guide next steps Communicate consultation details clearly, including expectations and scheduling logistics Build trust and provide a solution-oriented customer experience Lead Management & Outreach Respond to inbound leads from web, digital marketing, and scheduling tools by making outbound calls Maintain consistent follow-up using established outreach cadence Manage a high-volume lead queue with timely engagement Appointment Scheduling & Coordination Schedule consultations based on territory and availability Ensure appointment details are accurate and properly formatted Validate AI and self-scheduled appointments Lead Qualification Confirm eligibility including service area and customer needs Route non-sales inquiries to appropriate teams Ensure all appointments are qualified and ready for the sales team CRM & Data Management Document all interactions in CRM systems (Salesforce preferred) Maintain accurate customer records and notes Ensure seamless handoff to the sales team

Minimum Qualifications

High school diploma required; associate or bachelor's degree preferred 13 years of customer service, call center, sales support, or lead management experience CRM experience required Proficiency in Microsoft Office and Teams Strong communication and organizational skills

Preferred Qualifications: Data-entry experience Experience with Salesforce

Work Environment Remote with occasionally visits to a dealership Requires long periods of sitting and continuous computer work Must have a quiet, dedicated, and secure home office environment free from distractions. Strong, stable internet connection Comfortable using dual monitors and wearing a headset Equal Opportunity Statement: Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.