Supervisor, Front Office
Churchill Downs Incorporated
Select how often (in days) to receive an alert: Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business First JOB SUMMARY Responsible for the successful overall coordination and direction of all activities related to the front desk, reservation, CMP system, Gift Shop and PBX areas of the hotel on assigned shift, ensuring smooth and efficient operations in accordance with policies, procedures and objectives of hotel operations and customer service. Act as MOD for all Hotel departments in the absence of the Manager/Supervisor of the individual area. ESSENTIAL DUTIES AND RESPONSIBILITIES Supervise and support all Front Office staff to ensure policies and procedures are followed while welcoming guests. Review and prepare for daily arrivals and look at business on book at least seven days out on a daily basis Hold shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc. Maintain knowledge of all of hotel outlet offerings, facilities and local area events Account for daily yielding, balancing of house with room types/rates, correct settlement of room revenue and ensure credit is established on all accounts in accordance with proper accounting procedures Address any credit concerns and communicate any outstanding issues to the next shift manager for follow-up Ensure accurate guest data is inputted into PMS profile including comments, history, etc. Report and follow up on any guest issues while maintaining a high level of confidentiality will all guest information Maintain a detailed log with all guest issues and resolutions Communicate hotel’s needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow-up to the guest that issue is satisfactorily resolved Assist with implementation of new policies and procedures and also ensure staff has adherence of existing grooming and attendance policies Assist with the training process of new hires and identify training needs with existing employees by weekly focus on “topics of the week” Drive Hotel scores and share positive feedback and address on an individual basis with any negative feedback Maintain a positive and professional environment in guest areas and in back of the house that motivates and inspires the staff. Must possess basic ability to analyze and understand forecasts and budgets Assist with scheduling and covering shifts as needed. Other duties as assigned REQUIRED SKILLS AND ABILITIES Ability to work in a fast-paced environment and interact with internal departments. Understand and represent Derby City Gaming’s image and reputation both at work and at external functions. Maintaining a professional working relationship among personnel. Oral and written communication skills. Must be able to work in a fast-paced environment on several promotions simultaneously. Lift up to 25lbs EDUCATION AND EXPERIENCE High school diploma or equivalent Experience preferred in front desk management or related customer service experience. Valid gaming license. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Work With Us Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. #J-18808-Ljbffr
- ...Title: Supervisor, Front Office Requisition ID#: 3961 Location: Louisville, KY 40213, US Property: Derby City Gaming & Hotel About the Property Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar,...Front officeLocal areaShift work
- ...A dental office in New Albany is seeking a Practice Coordinator to enhance patient care and office efficiency. The ideal candidate will... ...a supportive team. With strong communication skills and dental front office experience, you will play a crucial role in ensuring a welcoming...Front officeWork at office
- ...committed to fostering a collaborative and supportive work environment where our employees can thrive and grow. Position Summary The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role is vital in...Front officeTemporary workPrivate practiceFlexible hours
- ...Description Job Description Position Summary We are seeking an Office Coordinator to serve as the first point of contact for our... ...of contact by answering phones, greeting visitors, and managing front office access Maintain a professional, organized reception and...Front officeHourly payFull timeSummer workWork at officeRelocationMonday to FridayFlexible hours
- ...understanding of the construction industry, MasterCraft prioritizes quality and customer satisfaction in every interaction. Front Desk / Office Manager Mastercraft Products Mastercraft Products is looking for a highly organized, dependable, and self-motivated...Front officeFor contractorsFor subcontractorWork at officeLocal area
- ...Customer Service & Office Coordinator Hidden Talent is hiring a Customer Service & Office Coordinator for The Door Store & Windows,... ...important details don't fall through the cracks. Support general front office and administrative needs. Who We're Looking For You...Front officeFor contractorsWork at office
- ...Dental Office Assistant - Business AssistantBusiness AssistantCrescent Hill Dental Care, Louisville, Kentucky is looking for a Business... ...learning, team cohesion, and puts patients first.Supporting our front office as a Business Assistant, you'll be surrounded by camaraderie...Front officeWork at officeLocal area
- ...departments, and ensuring accurate documentation and reporting. The role serves as a key liaison between Housekeeping, Engineering, Front Office, and other hotel departments to help maintain operational efficiency and guest satisfaction. Essential Duties and...Front officeFor contractorsWork at officeFlexible hours
- ...HVMG - Hospitality Ventures Management Group is seeking a Front Office Manager to oversee all front desk operations, lead and train the front desk team, and manage scheduling, guest relations, and daily reports. You will ensure a welcoming experience and drive service...Front office
- ...Home2 Suites by Hilton Louisville Downtown NuLu is seeking a Front Office Manager to oversee the hotel’s front desk operations and lead the front office team. You will train staff, manage scheduling, and ensure exceptional guest experiences through efficient operations...Front office
- ...Dental Office Assistant - Business Assistant Business Assistant Crescent Hill Dental Care, Louisville, Kentucky is looking for a... ...learning, team cohesion, and puts patients first. Supporting our front office as a Business Assistant, you'll be surrounded by...Front officeDaily paidWork at officeLocal area
- ...Job Description Job Description Job description: We are looking for an experienced full time front office associate to join our amazing dental team! If you are a forward thinker that is self driven, adaptable and eager to learn more and grow as a professional...Front officeFull timeWork at office
- ...Part-Time Front Desk Agent Your next opportunity to shine in hospitality is here at Courtyard Louisville Downtown.... ...procedures. Potential career paths include: Front Desk Supervisor Front Desk Manager Front Office Manager - Operations Manager-Assistant General Manager...Front officePart time
- Front Desk Agent As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional... ...and local attractions. * You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk agent can lead to...Front officeContract workWork at officeLocal areaFlexible hoursAfternoon shift
- ...Job Description Job Description As a Front Office Manager at Candlewood Suites - Louisville Fair/Expo, you will oversee the daily operations of the front desk and guest services to ensure a smooth and efficient experience for all guests. You will lead and motivate...Front officeShift work
- ...dependable Night Auditor to manage overnight front desk operations and ensure accurate daily... ...checkouts. You will report to the Front Office Manager or Director of Finance/Controller... ...industry, such as front office supervisor, front office manager, or even a position...Front officeContract workWork at officeLocal areaFlexible hoursNight shiftAfternoon shift
- ...dependable Night Auditor to manage overnight front desk operations and ensure accurate daily... ...checkouts. You will report to the Front Office Manager or Director of Finance/Controller... ...industry, such as front office supervisor, front office manager, or even a position...Front officeContract workWork at officeLocal areaFlexible hoursNight shiftAfternoon shift
- ...phlebotomy staff and other applicable hospital personnel. Performs Front Office responsibilities; processes extra tubes including... ...others. Participates in training procedures as directed by supervisor. Requirements: Phlebotomy experience or successful completion...Front officeFull timeShift workWeekend workAfternoon shift
- ...time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Summon... ...computer system. Ability to stand and move throughout the front office area and continuously perform essential job functions....Front officeLocal areaImmediate start
- ...Front Desk Agent The Front Desk Agent's primary role is to provide a high-level guest experience, ensuring personalized service is... ...service when no Concierge is available. Assist in other Front Office areas as assigned. Maintain complete knowledge of and comply...Front officeWork at officeImmediate startLong distanceShift work
- ...applications for hourly hotel positions. Explore opportunities in the following areas: Engineering Food and Beverage Front Office Housekeeping About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of...Front officeHourly pay
$17 per hour
...We’re looking for an enthusiastic hotel front desk manager with 2 years of prior experience... ..., training, and supervision of all front office staff members, and ensure they’re... ...more years of experience as a front desk supervisor or related office management position in...Front officeHourly payWork at office- ...in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register...Front officeDaily paidFull timePart timeImmediate startShift work
$17 - $24 per hour
...extensive phone handling responsibilities and check patients out after office visit. Education and Experience: High school diploma or... ...received by the practice. Phone Duties Participant in front office call work group answering phone calls Take phone...Front officeHourly payFull timeWork at officeMonday to FridayShift work- ...service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Immediately greet guests and offer to assist with their needs. Register and...Front officeDaily paidFull timePart timeImmediate startShift work
- ...Job Description Job Description Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with... ...sustainability standards. Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager...Front officeImmediate startAll shiftsWeekend work
- ...big on teamwork, so you'll partner with the dentist(s) in your office to provide the best treatment for your patients. We believe in the... ...Schedule . As a dental hygienist with us, you work with the front office staff on how to best schedule your appointments. We want...Front officeWork at officeLocal areaRelocation package
- ...service skills with patients, fellow employees, physicians and office staff. Performs other related duties as assigned or requested... ...Registration Experience Preferred Patient Access, Coordinator, Front Desk, Office, Front Office, Receptionist, Clinic, Customer...Front officeFull timeWork at officeDay shift
- ...ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Hampton... ...101 E Jefferson StLouisville, KY 40202 Overview The Front Office Agent is responsible for providing attentive, courteous and...Front officeHourly payShift work
- ...supporting the day-to-day administrative operations of the medical office. The ideal candidate will provide exceptional customer... ...appropriately. Maintain a clean, organized, and professional front-desk and waiting-area environment. Provide compassionate assistance...Front officeFull timeWork at officeMonday to FridayWeekday work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Supervisor, Front Office. Be the first to apply!
- business office manager healthcare Louisville, KY
- office manager Louisville, KY
- office coordinator Louisville, KY
- office supervisor Louisville, KY
- veterinary office manager Louisville, KY
- office manager coordinator Louisville, KY
- business office manager Louisville, KY
- finance and office manager Louisville, KY
- office coordinator hospital Louisville, KY
- non profit office manager Louisville, KY



