Customer Service On-Site Representative

Qualifications: What you need to bring 1-3 years of customer service or customer relations experience preferred. Ability to work under stress while remaining professional at all times, be proactive and work efficiently independently with no supervision and good communication skills. High School Diploma or equivalent required. Pay Range $18.82 - $22.00 Hourly What we offer Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors. Volunteer opportunities to support our local communities. We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back. Training, Development & Growth Opportunities: Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive. Diversity, Equity and Inclusion: A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters. Who We Are Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities . We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift. Job Responsibilities: What you will do Coordinate and implement systems to maximize the utilization of KNX's assets while working in an assigned customers environment. Communicate effectively and professionally with assigned customer personnel on all levels while developing positive and sold relationships to enhance growth. Must have knowledge of ISO customer service processes regardless of whether performing the functions on a daily basis or not. Assist in collecting and maintaining current customer information in the system. Work with all Swift internal departments to resolve customer or company issues when necessary. Serve as an on-site daily extension of Sales to expand business revenue by exploring all dedicated, rail, and logistics opportunities with Customers. Communicates daily with responsible Swift planning centers to ensure customer commitments are being met. Generates appropriate reports regarding service, OS&D, accessorial, etc. to assist in evaluating cost factors associated with business. Perform any other responsible related job duties as required by Customer. Copy and paste URL into browser to view full description: The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. #J-18808-Ljbffr Swift Transportation