Customer Service Representative

Customer Service Representative

WSP is searching for Full-Time Customer Service Representatives that are passionate about solving problems and enjoy providing excellent customer service.

Our Customer Service Representatives are the core to delivering friendly and efficient support to our customers and are essential in our commitment to exceeding customer satisfaction. If you are looking to be part of a winning team and contribute to providing exceptional customer service, we would like to hear from you! WSP offers bonus incentives, recognitions, and growth opportunities with our Customer Service career path.

Only local candidates are being considered.

Regular shift is:

• Monday through Friday
• Hours are 8:45-5:15pm, Exceptions during higher volume times of the year.
• 5 days- 40 hours per week. Please be sure you can commit to this schedule before you apply.

Training: Class start date 09/21/2026

Training is approximately 4 weeks long. From the hours of 8:45-5:15pm

Hourly pay-rate is: $21.44 per hour; Bilingual hourly rate is $22.07 per hour.

Training will be held at 8900 Liberty Circle, Englewood, CO 80112 for 30 days, then agents will move to a hybrid opportunity. You should have a quiet, dedicated space to work free from distractions. Internet requirements: able to support our business as well as support the needs of your household. If you do not know your speeds, please confirm with your internet provider.

WSP Benefits

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Responsibilities

DUTIES AND RESPONSIBILITIES include some or all of the following. Supervisor may assign other duties as needed.

• Assists with Customer Service calls
• Review license plate images which consist of entering correct license plate, verifying correct vehicle information and DMV information.
• Process customer requests for new and additional transponders.
• Respond to customer emails from the Customer Service Email Inbox
• Process inbound mail, which includes payments, account updates
• Process requests for new ExpressToll accounts
• Perform related duties as assigned by supervisor
• Meet or exceed performance criteria established for the position
• Maintain compliance with all company policies and procedures
• Ability to consistently meet attendance requirements
• Ability to achieve and maintain departmental performance standards
• Ability to prioritize and multitask

Qualifications

Six (6) months or more Customer Service experience required

Six (6) months or more with heavy volume phone experience in a Contact/Call Center preferred

Excellent verbal communication skills

Must be able to pass background and drug screenings

Proficient computer skills in a multi-monitor environment

Bilingual (English/Spanish) preferred, but not required

ESSENTIAL FUNCTIONS

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards

Proficient written communication skills are essential for effective documentation and correspondence

Regular verbal communication, active listening, and auditory comprehension to ensure effective interaction

Proficiency in reading, documenting, and analyzing information

Proficient in hand-eye coordination for efficient operation of computer keyboards and office equipment

Navigating multiple screens / multiple software applications, while maintaining active conversations

Ability to sit at workstation for extended periods of time while using computer and taking calls.

Managing call times effectively to ensure productivity while maintaining quality service and meet necessary KPI's.

Ability to access, input, and retrieve information from the computer

Primarily sedentary work but requires the ability to lift up to 10 lbs. occasionally, and to walk, stand, and carry items as needed.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibility.

Job Info

• Job Identification 93581
• Posting Date 08/19/2026, 04:53 PM

About Us

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.