Client Care Customer Service Representative

Job Description

Job Description

The Client Care Customer Service Representative is a crucial team member dedicated to delivering exceptional service and ensuring client satisfaction at every interaction. This role handles customer service inquiries, including billing, access, scheduling support, and client education, while maintaining positive and professional relationships. As a primary point of contact, the Client Care Customer Service Representative builds trust and resolves issues with care and efficiency. By supporting clients and internal teams, this team member plays a vital role in ensuring a seamless experience for our customers and contributing to the company's overall success.

Company Overview

ListingPro by Axium is a leading real estate sign installation and printing company dedicated to providing top-notch service to our clients. We foster a teamwork and accountability culture and are committed to creating a positive work environment where every team member can thrive. We seek a dynamic and motivated individual to join our team as a Client Care Customer Service Representative.

Join a team of talented high performers supported by a robust and vibrant culture that has made ListingPro an employer of choice in the industry!!

Role and Responsibilities

• Effectively handle incoming customer service calls
• Provide a high level of customer service
• Handle incoming inquiries related to questions, billing, access, warranty support, and all other customer service needs via phone, email, and text
• Educate clients and real estate agents on services and inspection options that best meet their needs
• Assist with sales-related inquiries via phone and non-call channels as needed
• Conduct outbound customer service-related calls
• Assist clients and agents with rescheduling, cancellations, and adding services as needed
• Confirm next-day services and communicate updates with clients and agents
• Process payments and manage collections efficiently
• Address client complaints, gather information, and liaise with the client success department to resolve issues
• Develop and maintain knowledge of services and territories served to support client inquiries
• Assist team members in the field through communication in the Team Member Support channel
• Complete additional tasks or special projects as assigned by ListingPro management

Requirements

• High school diploma, GED, or equivalent (additional education preferred but not required)
• Proficient phone skills, with the ability to engage clients professionally and build rapport
• In-office position (5 days/week)
• Strong written and verbal communication skills, including active listening and a friendly, helpful communication style
• Ability to adapt to changing business needs, processes, and technologies
• Strong problem-solving skills, with the ability to think critically and resolve client concerns efficiently
• Team-oriented with the ability to collaborate with colleagues to meet company goals
• Familiarity with general administrative procedures and systems
• Attention to detail, including proofreading and verifying information accuracy
• Experience working remotely and within a distributed team (preferred)
• Proficiency with computers, mobile devices, and customer service software (preferred)
• Strong time management and organizational skills, with the ability to prioritize tasks effectively
• Ability to follow instructions, adhere to policies, and maintain a quiet, undistracted work environment
• Previous call center, sales, or customer service experience is a plus

Company Benefits

• Competitive starting pay
• A growing company that encourages leadership development and promotion
• Knowledgeable, encouraging, and present leadership
• Family-friendly culture with regular employee events/gatherings
• Inclusive and collaborative culture
• Ongoing training and personal learning opportunities
• Be supported by caring teammates who like to have fun!

We turn ordinary home services into extraordinary experiences by delivering a high level of care, communication, and professionalism.