Client Success Project Manager ( location to choose and hybrid option)

Job Description

Job Description

Job purpose

Client Success Project Managers (CSMs ) serve as the voice of the company. CSMs understand each client’s unique needs and business challenges and formulate and sell compelling multi-disciplinary solutions. CSMs serve as the bridge between the company's' clients and project delivery teams through collaboration and relationship building, while also serving as the technical subject matter expert when needed. CSMs look for and create opportunities to evolve solutions and integrate services to drive new/additional revenue streams. CSMs will be Project Champions for Projects, Teams and Clients.

 

Duties and Responsibilities

Program and Client Management

• Be responsive to clients, technical project teams, and all involved with either existing projects or current leads, RFQs, etc.
• Oversee projects and delegate expertise;
• Create and inspire a culture of project management and help drive proven project management tools;
• Forecast workload and address gaps or excessive workloads for projects with input from the Departments;
• Represent the company in communications with clients for assigned projects regularly throughout the entire project;
• Prepare agreements including scope, schedule, fees, and terms and conditions;
• Responsible for the financial performance of projects and proactively addressing changes in scope, billing processes, schedules, and any settlements.

Client & Business Development

• Actively involved in Project Development helping clients through initial due diligence, project evaluation, etc.;
• Coordinate across the organization to ensure the Client experience is tailored to meet (or exceed) the needs and expectations of the client;
• Support Business Development team with attendance at BD led Client meetings, interviews, etc. as required; help educate potential clients and close deals;
• Responsible for the cultivation of existing relationships including client meetings, proposal and rough budget development, and obtaining feedback in support of Marketing and Department personnel as required;
• Project development related to RFQ responses, interview presentations, meetings with potential clients, etc.;
• Seek opportunities for cross-selling to enhance and expand our existing client relationships during and after projects.

Technical/Practice Leadership

• Use any technical, subject matter expertise to mentor technical teams;
• Analyze complex technical problems and devise new or improved techniques, approaches, and alternative solutions;
• Provide quality control/quality assurance consistent with Company and Department standards (if knowledgeable) and the requirements of our clients.

Leadership

• Serve as team captain and cheerleader ensuring the various project and team components are working together toward a unified goal of meeting the Client’s needs;
• Lead, supervise, mentor and monitor Technical Project Managers to achieve the goals and strategies for the Company;
• Implement effective communication, performance management, as well as identify strategic skills needed to achieve Company, Department, Team, and project goals;
• Foster a positive environment; engage in Company, Department, and Team meetings routinely, team building efforts, and community involvement.

Requirements

Required qualifications include:

• Bachelor’s Degree in Engineering or equivalent experience
• Professional Engineer, or ability to obtain registration within six months
• 7+ years of engineering/industry experience with demonstrated team management experience
• Self-motivated, engaged, and team-oriented with the ability to work independently under minimal supervision
• Strong leadership and project management skills as well as excellent interpersonal and negotiation skills
• Knowledge of contracts, accounting principles, including budgeting and forecasting
• Execute multiple tasks under tight deadlines and prioritize responsibilities
• Excellent analytical skills and attention to detail
• Excellent oral and written communication skills
• Proven track record of fostering existing client relationships
• Demonstrate personal investment in your career
• Energetic, flexible, confident, and forward thinking