Summer Associate Internship (Program Manager/Experience Owner)

Digital Payments Summer AssociateJoin the Digital Payments team as a Summer Associate, Program Manager/Experience Owner, and gain hands-on experience supporting meaningful initiatives across payment and money movement products. You will work alongside experienced team members to help solve business problems, improve processes and experiences, and support the delivery of solutions that help members move and manage their money.This opportunity provides exposure to how ideas progress from initial discovery and analysis through planning, solution development, testing, implementation, and ongoing improvement within a complex financial services and technology environment.About the TeamThe Digital Payments team supports the execution and advancement of strategic initiatives across a diverse portfolio of payment and money movement solutions.Our work may involve platforms and services such as: ACH Payments, Debit and prepaid cards, Wire Transfers, Real-time payments and FedNow, Payments Hub, Zelle, Global Transfers, Treasury Management Services, Cashier's Checks, and other payment modernization initiatives. The team partners across business, technology, operations, fraud, compliance, risk, product management, experience management, vendor management, and support organizations. Together, these groups help define business needs, coordinate delivery, manage risks and dependencies, improve the member experience, and support successful implementation of payment capabilitiesWhy Spend your Summer with Digital PaymentsPayments are central to the member experience, giving our members secure, convenient access to move and manage their money when and where they need it. Our Digital Payments team connects people, businesses, financial institutions, technology platforms, and operational processes to delivery highly personalized, scalable, and secure money-movement experiences.As a Digital Payments Summer Associate, you collaborate with team members to address and support critical payment services and modernization efforts. You will gain exposure to both strategic planning and detailed execution while learning how complex ideas are transformed into practical solutions that improve the member experience.The Summer Associate Program is a 12-week internship program beginning in May 2027 and ending in August 2027. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2027 or later.ResponsibilitiesPotential ProjectsOur goal is for the Summer Associate to take ownership of meaningful work, solve a real problem, and complete the internship with a tangible result. Depending on business priorities, you may lead or support a defined initiative within the Digital Payments portfolio. The project will provide an opportunity to apply program management and experience-analysis skills while working with an experienced Program Manager, Experience Owner, Product Owner, System Analyst, or other subject matter experts.A summer project could include:Mapping a Current and Future-State Process: Document how a payment process works today, identify pain points, risks, manual activities, and dependencies, and help develop a future-state process that supports a more efficient experience.Building a Product or Program Dashboard: Develop a dashboard or reporting approach that helps the team understand product performance, delivery progress, risks, operational trends, or other relevant program information.Supporting a Payment Modernization Initiative: Assist with requirements, planning, stakeholder coordination, risk management, testing readiness, implementation preparation, or another defined component of a payment modernization effort.Exploring an Emerging Technology Opportunity: Research how artificial intelligence, automation, real-time processing, or another emerging technology could improve a payment process, employee workflow, or member experience.Solving an Operational or Business Problem: Evaluate a process that is manual, complicated, time-consuming, or difficult to track. Develop practical recommendations that improve efficiency, transparency, controls, or stakeholder alignment.Designing or Enhancing a Payment Capability: Start with a member, employee, operational, or business need and help translate that need into requirements, experience considerations, process flows, and a potential solution.ResponsibilitiesAs a Digital Payments Summer Associate, you will become an active member of the team. Your experience may include:Supporting the planning, coordination, and execution of a Digital Payments initiative or defined workstreamWorking with business, technology, operations, product, experience, risk, compliance, and vendor partners to understand needs and challengesHelping gather, analyze, and document business and functional requirementAnalyzing business processes and identifying opportunities to make them simpler, faster, and more effectiveMapping current-state and future-state processes, systems, or member experiencesAssisting with the tracking of milestones, deliverables, risks, issues, dependencies, decisions, and action itemsParticipating in Agile ceremonies, planning sessions, working sessions, brainstorming, and solution-design discussionsUsing data, research, and stakeholder feedback to develop insights and recommendationsSupporting testing, implementation planning, operational readiness, and change activitiesDeveloping dashboards, presentations, process maps, status updates, and other materials used to communicate progress and recommendationsResearching payment technologies, industry developments, emerging capabilities, or opportunities for process improvementPresenting findings and recommendations clearly to team members, stakeholders, and leadersLearning how a large organization manages payment programs, technology delivery, operations, risk, and organizational changePerform other related duties assignedQualificationsAre currently pursuing an undergraduate degreeEnjoy understanding how products, systems, and processes workAre interested in how money moves through financial institutionsLike solving problems and working through complex informationAre naturally curious and comfortable asking thoughtful questionsCan organize work, manage multiple priorities, and meet deadlinesCommunicate ideas clearly in writing and conversationEnjoy collaborating with people who bring different skills and perspectivesAre comfortable learning new technologies and toolsCan analyze information and develop practical recommendationsTake ownership of your work and bring forward new ideasWant meaningful professional experience and the opportunity to contribute to real business outcomesWhat You'll GainExperience in the following areas:Program and Project ManagementBusiness and Functional analysisDigital Payments and Financial TechnologyProduct and Experience ManagementProcess Mapping and ImprovementAgile DeliveryData Analysis and Dashboard DevelopmentRequirements Gathering and DocumentationTesting and Implementation ReadinessRisk, Issue, and Dependency ManagementStakeholder EngagementResearch and Recommendation DevelopmentCross Functional CollaborationAdditional InformationHours:Monday – Friday, 8:00AM - 4:30 PM CTLocations:820 Follin Lane, Vienna, VA 221805550 Heritage Oaks Dr Pensacola, FL 32526Job InfoJob Identification 32454Job Category Summer AssociatesPosting Date 09/09/2026, 01:00 PMApply Before 01/01/2027, 04:55 AMDegree Level Some CollegeJob Schedule Full timeJob Shift Regular HoursTargeted Salary Range $26.44 - $46.88 per hour