Urgent Care Technician

At Duly Health and Care/Quincy Medical Group/The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. Urgent Care Tech- Immediate Care Center Bloomingdale Clinic Hours: Monday - Friday 9am to 9pm// Saturday and Sunday 9am to 4pm. Full-Time Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. Access to a mental health benefit at no cost. Employer provided life and disability insurance. $5,250 Tuition Reimbursement per year. Immediate 401(k) match. 40 hours paid volunteer time off. A culture committed to community engagement and social impact. Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. The Urgent Care Tech provides direct care to assigned patients, partnering with the RN on duty to coordinate care. Under the direction of a licensed practitioner and according to established procedures performs patient care tasks and procedures as needed to ensure care, comfort, and safety of patients. Effectively explains and performs assigned procedures such as venipuncture, IV insertion and removal, vital signs, etc. (80%) a. Receive and triage patients in the ICC or Express care assessing and evaluating the urgency of the patient symptoms and need for medical attention. Will determine if patient need can be addressed at ICC or transferred to higher acuity facility b. Completes patient rounds and responds to phone, nurse and physician requests to ensure that patient and family needs are met in a timely manner c. Performs delivery of patient care; draws blood, starts IVs, may administer prescribed injections, assist with ambulation and transfer, specimen collection for urine, sputum, feces and phlebotomy; acquisition of 12-lead EKG’s; assisting patients with personal care needs, documentation of clinical tests results; completion of all daily/weekly/monthly checklists; performance of wound asepsis d. Performs assigned procedures and communicated with patients regarding the process. (e.g. wound care and dressing changes, Intravenous insertion, blood draws and removal, and specimen collection) e. Application of orthopedic splints, and temporary casting and educating patients on proper crutch/walker/cane usage f. Assists Physicians/Mid-level providers with suturing, simple dressings, wound cleansing, post molds set up, and other procedural set ups as directed g. Responds to call lights and assist with activities of daily living 2. Patient quality improvement and documentation of treatment (10%) a. Participation in quality improvement and sustainability activities b. Completes and documents patient care activities including: triage assessments into EPIC, ADL, vital signs, weights, and procedure/treatments that were performed 3. Maintains inventory and department cleanliness (10%) a. Monitors, requests, and re-stocks patient rooms, storage, service areas, and/or Triage with supplies, ensuring adequate levels are maintained b. Requests and stores approved supplies and linens according to established procedures c. Checks assigned daily carts and signs off. Empties and/or replace waste receptacles/needle bins Qualifications High School diploma or GED equivalent EMT-Paramedic Certification required CPR Certification, Advanced Cardiac Life Support (ACLS) and Pediatric Advanced Life Support (PALS) required International Trauma Life Support (ITLS) certifications a plus Minimum of 2 years of work experience in an acute care environment is required. Acute care environment includes Emergency Room, Immediate Care Center, or Ambulance. At least 1-2 years of experience starting IVs, drawing blood, and administering injections. May be required to complete Phlebotomy certification within 6 months of employment. The compensation for this role includes a base pay range of $21.43-23.63 for a Medical Assistant; Certified or Registered Medical Assistant the base pay range is $22.97-24.57; EMT-P's is $20.59-30.89/hour with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package. Let’s start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly. Current Duly Health and Care team members: Please do not apply through this external site. To be considered, log in to Workday through the OneDuly intranet and click on Career Opportunities to apply. This ensures your application is reviewed appropriately. If you have questions, please connect with your leader or HR Business Partner for support.