Front Desk Agent

Front Desk Agent

Essential duties and responsibilities:

• Processes guest check-in and check-out in a hospitable and friendly manner
• Provides good customer service
• Enforces and executes all cash handling, check, and credit policies in order to accurately balance transactions, charges and payments, and guest billing.
• Delivers all guest messages, mail, and packages in a timely manner
• Maintains accurate guest and room status information by completing through reviews as assigned
• Greets persons entering establishment immediately and directs or escorts them to specific destinations
• Operates front desk equipment including but not limited to: Switchboard and PMS
• Maintains consistent communication especially with all departments
• Completes necessary shift paperwork and ensures accuracy for: shift checklist, log book, courtesy call back log, bank/shift sign-over, adjustment log, vendor log, and all other forms or checklists assigned
• Verifies credit cards for authorization using electronic acceptance methods
• Closes guest accounts at time of check out and assures satisfaction
• Researches and attempts to resolve guest complaints or problems within the established guidelines
• Completes the reservation process for both guest rooms and meeting rooms
• Assists with cleaning up the lobby and monitoring the breakfast bar
• Stocks and maintains product inventories for Suite Shop/Market
• Performs all other duties as may be assigned by management.

Customer service: Manages difficult or emotional client and employee situations; responds promptly to client and employee needs; solicits client feedback to improve service; responds to requests for service and assistance; meets commitments. Oral communication: speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Time management: prioritizes work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans. Marriott discounted stays. Overtime and holiday pay. $10-$12 per hour

This company is an equal opportunity employer.