Bilingual Customer Service Representative (English/Spanish)
Cusanos Baking Company
Job Description
Job Description
Essential Duties and Responsibilities include the following. Other duties may be assigned as needed.
Competencies:
Summary/Objective The bilingual customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides timely and accurate information to incoming customer order status and product knowledge requests.
- Processes customer orders/changes/returns according to established department policies and procedures.
- Works closely with the credit department to resolve disputed credit items.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Partners with the sales team to meet and exceed customer’s service expectations.
Competencies
- Bilingual in English and Spanish.
- Customer/Client Focus.
- Problem Solving/Analysis.
- Time Management.
- Communication Proficiency.
- Teamwork Orientation.
- Technical Capacity.
- Able to handle 100 plus calls per day
Local candidates only.
Job Type: Full-time
\nCompany Description
Commercial bread manufacturer which sells fresh bread to the entire state of Florida.
Company Description
Commercial bread manufacturer which sells fresh bread to the entire state of Florida.
Vacancy posted 2 days ago
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