Spa and Salon Manager: East Bank Club in Chicago

Spa and Salon Manager: East Bank Club in Chicago Spa and Salon Manager: East Bank Club in Chicago Spa and Salon Manager: East Bank Club in Chicago East Bank Club Chicago, IL Start Date09/13/2026 70000 Full-Time East Bank Club is hiring a full-time Spa and Salon Manager in Chicago, Illinois. The role supports the Director of Spa, Salon & Locker Rooms while overseeing daily Spa & Salon operations. The manager handles readiness inspections, staffing support, payroll and commission processes, member concerns, retail inventory, service standards, and operational follow-up. The Spa and Salon Manager position pays $70,000 annually based on qualifications and experience. Evening, weekend, and holiday work is required when business needs demand it. The role requires at least three years of supervisory or leadership experience in a spa, salon, luxury-hospitality, or service-focused environment. Salary: $70,000 annually, based on qualifications and experience Reports to: Director of Spa, Salon & Locker Rooms Applicants need a resume that identifies service leadership, team coaching, scheduling, payroll support, and daily operational oversight. Candidates also need strong communication, organisation, follow-through, problem-solving, and accountability skills. The role is assessed through the employer's application process for a management position supporting spa, salon, and locker-room operations. Microsoft Office proficiency and experience with operational systems form part of the stated qualification profile. Daily Spa And Salon Operations The manager completes opening, operational, and closing procedures while checking cleanliness, readiness, presentation, and policy compliance. Daily oversight also covers operational challenges, member concerns, service recovery, and follow-up on unresolved issues. Forbes-level presentation standards apply to the department's appearance and service routines. The manager works with Facilities and vendors, coordinates operational improvements, and supports service enhancements that affect the department's daily performance. Team Scheduling And Reporting The role assists with scheduling, onboarding, training, coaching, and performance reviews. Daily huddles communicate operational priorities, while real-time coaching helps receptionists, attendants, and service staff follow department standards. Labour management includes attendance tracking, staffing adjustments, payroll review, timecard processing, and commission processing. The manager also supports productivity tracking, reporting, scheduling coordination, documentation, and follow-up. Member Service And Retail Controls Member experience work includes service-standard checks, retention support, concern resolution, and coaching during live operations. The manager addresses disciplinary matters under company policy and mentors team members through clear performance expectations. Inventory work covers ordering, replenishment, receiving, and retail presentation. The manager coordinates with vendors, checks supply levels, and supports department budgets and initiatives that affect service delivery. Experience With Spa Leadership The position requires at least three years of supervisory or leadership experience in a spa, salon, luxury-hospitality, or service-focused environment. A hospitality mindset supports the role's focus on members, staff accountability, operational detail, and service recovery. Experience with scheduling, payroll support, and daily operational oversight is required. The manager also needs the ability to coach team members, maintain accurate records, solve operational problems, and communicate priorities across departments. Employee Coverage And Workplace Conditions East Bank Club provides paid time off, a 401(k) with company match up to 3 percent, profit sharing, a holiday bonus, paid parental leave, and health, vision, and dental insurance. HSA and FSA options, disability coverage, basic life insurance, and voluntary additional life insurance are included in the stated employee package. Additional coverage includes long-term care protection, accident and critical-illness insurance, an Employee Assistance Program, and pet insurance through MetLife. Employee discounts, free workout privileges, parking and transit benefits, Tickets at Work discounts, and tuition reimbursement are also listed. The manager stands and walks for extended periods, bends, reaches, lifts, and moves equipment or supplies during daily operations. The position includes occasional ladder use, lifting up to 25 pounds, and possible travel to meetings or conferences with overnight accommodation. East Bank Club maintains equal-opportunity, drug-free, and smoke-free workplace policies. The appointment places service standards, staff coordination, operational records, and member concerns under one management role within the Spa & Salon department. The role's operational scope reaches from opening checks to closing procedures, with scheduling, payroll support, inventory, and coaching connecting each part of the day. Managers with experience in spa roles can apply that operational background to a service department with multiple teams and vendor relationships. #J-18808-Ljbffr Spasaustralia