IT Support Specialist

Who we are:

At Vireo Health, were not just another cannabis companywere a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top-tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it.
We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs. Through employee engagement, community events, and non-profit partnerships, were building more than a businesswere building a community.
As we rapidly expand nationwide, were looking for talented, driven, and passionate people to join us. If youre ready to turn your passion into a career, lets grow the future together.

What the role is about:

The IT Support Specialist will take ownership of customer issues reported and see problems through resolution. (S)he will research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Documenting troubleshooting and problem resolution steps, creating knowledge base articles when appropriate for routine issues. Be familiar with regulatory & security standards, best practices, and company requirements.

What impact youll make:

• Diagnose, troubleshoot, and resolve complex hardware, software, network, and application issues.
• Support end-user devices including desktops, laptops, mobile devices, printers, and peripherals.
• Focus on Azure and Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, AD, DC, Servers).
• Administrate and provides Level 1 and 2 support for incidents (problem/issues) or service requests related to Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, Azure, AD, DC, Servers).
• Identify and resolve network issues across network/voice domains. Develop standard operating procedures and baseline network monitoring standards. Support network transport (LAN / WAN), service delivery (Voice / Data / Collaboration),
• Identify and resolve system and OS-level issues within Vireos IT environment
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
• Be familiar with documentation for assigned technology, configuration standards, and infrastructure architecture.
• Participate in upgrade projects and installation activities for new hardware and software components.

What youre capable of:

• Solid understanding of IT service management and incident handling.
• Strong troubleshooting and problem-solving skills.
• Working knowledge of:
  • Windows, Android and macOS operating systems
  • Entra ID, Active Directory and Group Policy, SSO.
  • Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
  • Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
  • RMM and patching tools.
  • MDMs such as Intunes, JAMF.
  • POS systems
  • Surveillance systems
  • E-commerce platforms
  • Application Support
  • ISP and telecom management
• Ability to prioritize tasks and manage multiple issues simultaneously.
• Excellent verbal and written communication skills.
• Strong customer service orientation and attention to detail.

Physical Demands

• Sit Rarely 12 hours

• Stand Continuously 18 hours

• Walk Continuously 28 hours

• Balance Frequently 3466%

• Bend Occasionally 133%

• Climb (26 ft) Occasionally 133%

• Crawl Occasionally 133%

• Crouch/Squat Occasionally 133%

• Kneel Occasionally 133%

• Reach (forward & overhead) Frequently 3466%

• Twist (45 degrees at waist) Occasionally 133%

Lifting/Carrying

• 010 lbs. Occasionally 133%

• 1125 lbs. Occasionally 133%

• 2650 lbs. Occasionally 133%

• 51100 lbs. Never 0%

Traveling

• 60-75%

What you've accomplished:

• Typically requires a BS or equivalent combination of education and related experience.

EEO Statement
Vireo Health, Inc. isan equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary range: $65-$70k
Benefits offered: medical, dental, vision, STD, LTD, HSA, FSA Dependent Care, Vol Life, 401k match
Candidate must be willing to travel to our locations as needed for on-site support.

Salary

$65000 - $70000 USD per year
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