Cloud Operations Technical Lead

The Cloud Operations Technical Lead is responsible for leading the team charged with building, supporting, and maintaining the Enterprise IT automation toolkit, supporting services, and other processes used within our CI/CD, DevOps, and Infrastructure as Code managed environments. The responsibilities of the cloud operations team is to support the management, configuration, and system and service lifecycle of all virtual machines, containerized environments, cloud compute and storage, all database environments, and support for business AI, business intelligence, and data engineering services. These tools also support the software development operations across several additional departments. The position reports directly to the Cloud Operations and Engineering group manager, which is part of the Enterprise IT Infrastructure service line.

Job Description

Technical Lead

• Provide leadership and supervision to the Automation and Platform Services team staff

• Oversee all work done by the team including being accountable for quality and timeliness of delivery

• Plan and schedule the team resources

• Perform hiring and staff onboarding

• Support staff professional development and training

• Conduct formalized annual as well as ongoing performance reviews and goal settings with staff

• Motivate staff to meet goals set by strategic initiatives as well as normal workload

• Insure employees are adhering to institutional policies, taking appropriate action, verbal and written to improve employee performance

• Provide input into merit-based salary adjustments,

Automation services

• Develop and administer the automation and platform services environments hosting mission critical, high availability enterprise applications and web hosting· Configuration management and workflow

• Develop and maintain procedures for system management and software deployment tasks as well as providing input into implementing continuous improvement of such practices and processes

• Consult with developers, application, and system administrators in planning needs

• Develop automation for system and application maintenance, configuration, performance monitoring, and security testing

• Document all processes, procedures, and services

• Maintain system monitoring of performance, availability, and scalability

Platform Services

• Provide integration services for private and public cloud hosting platforms.

• Provide support for issues that arise with hosting, application hosting, and server applications

• Develop DevOps, CI/CD, and Configuration Management processes

• Develop and service deployment pipelines, in collaboration with development staff, application Administration staff, system administration staff

• Follow all established incident and problem management practices.

Continuous Improvement

• Research and technically assess new web application, development operations, and continuous integration technologies for service development, support, and process improvement.,

General IT support

• Provide morning, evening, and weekend coverage for time critical events, addressing production issues, or other changes.

• Other duties as assigned.

Minimum Requirements

• Bachelor’s degree and two years of experience in information technology field, Associate’s and four years, or combination of education and experience equal to six years

• Linux/Apache/MySQL/PHP (LAMP) system administration

• Apache Tomcat or similar experience

• Familiarity working in VMware virtualization environments, Azure, AWS, and other relevant public cloud hosting environment

• Scripting with common script and development languages (Python, PHP, Bash, PowerShell, etc.)

• Application/System performance tuning, troubleshooting and monitoring

• Ability to learn and adapt to new technologies on a near constant basis· Development Operations (DevOps) experience

• Continuous Integration and Continuous Deployment (CI/CD) experience

• Experience with container orchestration (Docker, Docker Engine, Kubernetes, etc.)

• Experience with configuration management tools (Salt, Puppet, Systems Center Configuration Manager)

• Experience with Application Programing Interface (API)

• Experience, exposure, or knowledge of Site Reliability Engineering and its practices

• Documentation and knowledge sharing abilities

Preferred Qualifications

• Understanding of Drupal CMS development (internals, themes, modules etc)

• Understanding of TCP/IP Networking, Virtualization (VMWare) and system hardware.

• Understanding of other database systems (Oracle, SQL Server)

• Knowledge of system and application security threats and countermeasures

• Knowledge of authentication and authorization via LDAP or Active Directory

• Familiarity with ITIL/IT Service Management practices

• Customer focused and able to present a positive outlook within the team and to end customers

• Highly self-motivated yet works well within a team

• Highly accountable and works well within a project-driven organization

• Result and detail-oriented and ability to work simultaneously on multiple projects

Applicant Instructions:

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)

• Resume/CV

• Cover Letter

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

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