Customer Service Specialist

Customer Service Specialist

Our Customer Service Specialist position is the first point of contact for the guests at Stinker stores. As the face of our stores, they answer questions, offer scent-sational recommendations, complete transactions, stock, and keep the store looking fresh. With their help, guests always feel welcome and leave with pep in their step.

Founded in 1936, Stinker is everyone's first choice for work, convenience, food, family, and fun! Located across Idaho, Colorado, and Wyoming, Stinker is a family-owned, people-focused convenience leader. Led by our Skunktastik Mascot, Polecat Pete, Stinker's purpose is to make our world a better place by being a bright spot in the lives we touch- one employee, one customer, and one community at a time. Plus, we don't take ourselves too seriously- come on, we have a skunk as a mascot! We look for opportunities to have fun each day and ensure we make decisions that put our people first.

Now, what's in it for you when you join Pete's Posse? Well, not only do you get to work with an amazing crew, but you also get a whole bunch of perks that makes life smell even sweeter. We're all about taking care of our people, and here's how we do it:

• Competitive pay with merit-based raises.
• Extra $0.50/hour paid to all team members working from 10pm-6am- because late-night legends like you deserve a little bonus!
• Access to the DailyPay app- so you can access your hard-earned cash whenever life strikes, in advance of regular paydays.
• 6 paid holidays a year, and if you do work on a holiday, you get time and half as a thank you!
• Paid time off (PTO) that grows with your tenure, so the longer you're with us, the more time you get to relax!
• Referral rewards- you can earn cash by referring friends to join the Stinker team, if your friend gets hired! Your friends get a great job, and you get a sweet reward!
• Health benefits, including medical, dental, vision, and options for a flexible spending account (FSA) for medical and dependent care expenses, as well as accident coverage and optional life insurance.
• 401(k) with a 25% discretionary company match, because we want to help you build a secure future!
• Employee assistance program (EAP) to help you with life's challenges- whether it's managing stress, tackling financial issues, or navigating legal questions, the EAP provides support.
• Great discounts for employees- because you've earned it.

So, are you ready to join a fun, growing company that values not just customers and the community, but our team members who make it all possible? At Stinker, we don't just want you to have a job- we want you to have a career where you thrive, have fun, and grow with us. Because when you succeed, we all succeed!

What you'll do:

• Provide scent-sational customer service by creating a welcoming environment, assisting customers with their needs, and answering questions.
• Cash out orders with precision, processing payments accurately when handling cash and credit transactions.
• Keep the store smelling like roses by tidying up restrooms, cooler interiors and exteriors, parking lots, fuel islands, equipment, food service areas, shelves, and storage.
• Ensure that the parking lot and interior floors remain free of debris and spills.
• Stay ahead of the stink by adhering to the safety manual and promptly reporting any incidents, using appropriate safety signage when needed.
• Keep merchandise front and center by stocking, facing, and maintaining accurate pricing.

What you'll need:

• Solution focused thinking- You get 5 minutes to complain, and then we solve problems and kick tail!
• Ability to learn new concepts and stay organized, maintaining a high level of attention to detail while multitasking (there are a lot of moving pieces and skunks headed in every direction!).
• Effective time management, because in the retail environment, one minute it's slow, the next there's a bus full of customers lined up.

Requirements:

• Must be at least 19 years of age or older
• You don't need to be an Olympic athlete, but you do need to be able to balance on a step stool or step ladder, lift up to 50 lbs., and work from floor to eye level.
• Able to work in a cooler/freezer that may be as low as 0 degrees Fahrenheit- hey, at least it's not Antarctica!

So, are you stinkin' awesome?