Insurance Agent - Bellevue, WA

Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication and innovation. Responsibilities Guest Interaction: Provide a warm, sincere welcome to all guests. Use a positive and clear speaking voice to assist with inquiries and provide accurate information about hotel amenities and local attractions. Check‑In/Check‑Out: Efficiently complete the registration process by inputting and retrieving information from the hotel’s computer system. Promote the hotel’s marketing programs, make appropriate room selections based on guest needs, and issue room keys and welcome folders. Payment Processing: Verify and imprint credit cards, handle cash transactions, and balance the house bank. Record vouchers, traveler’s checks, and other forms of payment, and convert foreign currency at current rates. Telephone and Messaging: Promptly answer telephones, input messages, and retrieve and communicate messages to guests. Handle guest mail, packages, and facsimiles. Guest Account Management: Close guest accounts upon checkout, ensuring guest satisfaction. Address any issues or complaints and negotiate compromises when necessary. Problem Resolution: Remain calm and alert, especially during emergencies or high hotel activity. Resolve complications such as location changes or credit issues and take ownership of guest challenges to ensure satisfaction. Provide backup to the in‑room dining team to take food orders as placed by guests (as needed). Other duties as assigned by the leadership team. Other Responsibilities Maintain regular attendance in compliance with Pyramid Hotel Group standards. Adhere to all hotel policies and regulations to ensure the safe and efficient operation of the hotel. Perform supportive functions such as assisting with bell‑staff duties, providing safety deposit boxes, photocopying, filing registration cards, in‑room dining, and assisting PBX operators or reservation agents. Must be available for various shifts, including weekends. Qualifications Skills: Basic mathematical skills, proficiency in using a calculator, and the ability to perform moderately complex arithmetic functions accurately. Effective communication skills in English, both verbal and written. Strong interpersonal skills to handle customer interactions with patience and diplomacy. Physical Requirements: Ability to stand and move continuously throughout the front office. Visual and hearing ability to detect signs of emergency situations. Experience: Prior experience with Opera is a plus but not required. Prior experience working in a luxury hotel setting preferred but not required. Education: High school diploma preferred. Valid Food Handler’s Card, or obtain within 30 days of employment. Compensation The compensation for this position is $25.00 per hour, based on qualifications and experience. #J-18808-Ljbffr