Customer Service Representative

Role Overview

Kodak is looking for a Customer Service Representative to join our team.

The CSR will work closely with the customer and Kodak internal partners ensuring order to cash processing expectations are met. Multi-faceted role that supports warehouse facilities, supply chain, logistics, Sales, Service and the credit/collections department. Processes orders, returns, credits, discrepancies and manages order status follow-up requests, via phone, email and Partner Place/B2B. Role will also create service calls for break/fix repairs.

Customer Service Representative Job Duties:
• Strong Customer Service experience
• Ability to respond to incoming customer inquiries while using multiple systems to accomplish daily tasks
• Build relationships and work closely with customers and Kodak internal partners.
• Exercises active listening skills, conflict resolution and negotiating skills with external customers and internal partners
• Understand customer's expectations, processes and needs. Escalates issues or process gaps and participates in activities to address gaps or misses.
• Work with management and other internal Kodak partners to ensure processes are capable of meeting customer's expectations in an efficient manner.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Prompt in responding to inquiries or to notify customers of any planned adjustments.

Education/Experience:
• Bachelor's degree, Post-Secondary diploma or Equivalent.
• 3 to 5 years of Customer Service Experience preferred.
• Experience with SAP desirable, or an equivalent ERP system.
• Experience with Salesforce desirable.
• Knowledge of personal computer based software applications (MS Office, Lotus Notes and Sharepoint).


Key Competencies:
• Strong problem analysis and problem-solving
• Interpersonal skills
• Communication skills - verbal and written
• Self-motivated and able to work under pressure
• Able to foster and remotely build relationships with internal/external customers
• Attention to detail and accuracy
• Adaptability
• Results Orientated


EOE Policy Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Estimated Salary : $21.00 - $23.00


Experience Level: 0-5 Years

Requisition ID: 2067