Technical Support Specialist

Technical Support Specialist The Opportunity: Join a mission‑driven team supporting the Army National Guard by delivering reliable, secure, and high‑quality IT services that directly impact readiness and daily operations. In this role, you’ll be a frontline technical resource for warfighters, helping ensure that the technology they rely on is available when and where it’s needed. You will work across multiple systems and support environments, providing hands‑on troubleshooting, system maintenance, and user assistance while collaborating with cybersecurity, network, and engineering partners to keep systems compliant and mission‑ready. As part of Booz Allen’s team, you will gain exposure to a broad range of DoW IT capabilities, mature your skills through real‑world problem‑solving, and contribute to an environment where innovation, accountability, and teamwork are core to success. You will help sustain critical communications and information systems that enable training, mobilization, emergency response, and coordination with local, state, and federal agencies. Whether you’re resolving end‑user issues, supporting lifecycle upgrades, or assisting with operational exercises, your work will directly support the Guard’s ability to protect communities and respond to national missions. This opportunity offers meaningful client engagement, technical growth, and the chance to support a high‑impact mission in a fast‑paced environment where your expertise will make a visible difference every day. Join us. The world can't wait. You Have: 5+ years of experience providing Tier I and II IT support in an enterprise or DoW environment Experience troubleshooting Windows operating systems and common enterprise applications Experience with Active Directory user and group administration Experience maintaining ticketing workflows and document actions clearly for audit and compliance Knowledge of networking fundamentals, including DNS, DHCP, and TCP/IP Ability to resolve hardware and software issues with minimal oversight Ability to troubleshoot hardware, software, and network issues TS/SCI clearance HS diploma or GED Security+ CE, SSCP, CCNA-Security, or GSEC Certification Nice If You Have: Experience supporting Army enterprise network environments Experience with NIPR/SIPR systems and ticketing platforms such as ServiceNow or Remedy Experience with imaging, patching, and vulnerability remediation workflows Experience coordinating with system administrators, cybersecurity teams, or mission partners Possession of excellent communication and customer service skills in fast‑paced environments Bachelor’s degree in IT, Cyber, or Engineering Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. Note: Microsoft Internet Explorer is not fully compatible with Workday and users may experience systems issues with this browser. 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