Technology Solutions Lead / Senior Amazon Connect Engineer
Full-time
Acestack
Role: Technology Solutions Lead / Senior Amazon Connect Engineer
Employment: Full Time
Location: Toronto, ON
Work Arrangement: Hybrid 4 Days/Week Job Description
We are seeking a Full Time Technology Solutions Lead / Senior Amazon Connect Engineer with strong hands-on experience designing, developing, and supporting enterprise-scale Amazon Connect contact center solutions
Key Responsibilities- Design and implement Amazon Connect Contact Flows, Routing Profiles, Queues, IVR, and call routing
- Integrate Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch
- Implement chatbot and voice bot solutions using Amazon Lex
- Design and support enterprise-scale contact center infrastructure
- Troubleshoot call routing issues, call failures, and performance bottlenecks
- Develop CRM integrations with Salesforce, Zendesk, or similar platforms
- Apply telephony technologies including SIP, VoIP, CTI, and IVR
- Develop and maintain solutions using Java, with Python and JavaScript as an advantage
- Collaborate with technical teams to deliver scalable contact center solutions
- Support networking technologies including Routing, Switching, MPLS, SIP, and VoIP
- Provide technical leadership and solution design guidance
- 5+ years of hands-on Amazon Connect experience
- Strong Contact Flow, Routing Profile, Queue, IVR, and call routing expertise
- Strong AWS integration experience
- Strong Java development skills
- Experience with enterprise contact center infrastructure
- Experience with CRM integrations
- Strong knowledge of SIP, VoIP, CTI, and telephony technologies
- Troubleshooting and performance optimization experience
- Amazon Lex experience
- Cisco UCCE and CVP experience
- Python and JavaScript knowledge
- Strong networking background
Vacancy posted 2 days ago
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