Salesforce Architect

The candidate will play the role of Salesforce Architect and is responsible for managing all aspects of Salesforce.com (SFDC) including configuration, customization and implementation of applications and 3rd party integrations. Role also includes collaborating with internal stakeholders and team members to build solutions in SFDC that support business requirements and processes for continuous improvement.

• Work with business teams to understand their processes and translate their needs into actionable salesforce requirements for configuration/development.
• Involved in all aspects of the Project life cycle, from the initial kickoff through the requirements analysis, design, implementation, testing and post-production solution and user support.
• Maintains and provides enhancements to the existing Salesforce solutions.
• Develop and create customized reports and dashboards.
• Manages user testing to include developing test plans, creating user test cases.
• Create and maintain documentation on processes, policies, configuration and user guides.
• Familiar with Salesforce.com best practices related to release management and deploying changes through the various sandboxes to production.
• Design, Develop, Test, Document and Deploy high quality business solutions on the Force.com platform.
• Design reporting in Salesforce using Conga
• Maintain, enhance and create workflows, Process Builder flows, Visual Flows and other functions and configurations within the Salesforce.com environment.
• Develops and Manages Communities
• Proactively seek out and identify needed system changes.
• Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
• Develops and creates advanced-level customized reports, dashboards and respond to ad hoc reporting requests as needed.
• Handles and implements third-party integrations and trouble-shoots any issues with partner and applications as they arise.
• Works with leadership and stakeholders, determine Salesforce and other technologies, software, tools and approaches to improve operational efficiencies, and enhance the customer experience.
• Creates project documentation, including user interface guides, training documentation or other functional specific documents and change orders.
• Thoroughly unit test development deliverables and participate in business user acceptance testing
• Validates test cases and results against requirements.
• Develop complex, macro driven reports to summarize system information for Senior Management.
• Salesforce report building best practices should be followed to avoid the creation of configurations that negatively impact performance as data volumes increase.
• Assist with migration from older systems/processes into Salesforce.com.
• Import data as appropriate using Salesforce tools like Data Loader
• Log, troubleshoot and resolve system problems.
• Monitor and manage exception logs for backend system integration with SFDC.
• Mentors and trains State Development resources.

Professional Experience in development & architecture of applications in Salesforce platform-based technologies (Sales Cloud, Service Cloud, Community


Required


3

3 years required experience in SFDC Design, Analysis, Configuration, Customization and Coding


Required


3

required experience with SFDC data model and the data migration / integration capabilities of SFDC


Required


3

years required experience with Salesforce data tools such as Data Loader, SFDC Outlook connector, Jitterbit etc


Required


3

required experience with SCRUM/Agile Development practices


Required


3