Automotive Office assistant

Job Description

Job Description

Job Summary

We are looking for a friendly, organized, and dependable Automotive Office Assistant to support the daily operations of our automotive repair shop. This position will assist customers, answer phones, schedule appointments, process paperwork, and support the service and management teams.

Responsibilities

• Greet customers and provide professional, friendly service.
• Answer and direct incoming phone calls and messages.
• Schedule and confirm customer appointments.
• Create and maintain customer and vehicle records.
• Prepare repair orders, invoices, estimates, and other paperwork.
• Assist with processing payments and maintaining accurate records.
• Communicate with customers regarding appointment times, vehicle status, and service updates.
• Coordinate with technicians and service advisors to keep workflow organized.
• Order or track parts and supplies as needed.
• Contact customers regarding estimates, approvals, and completed repairs.
• Assist with filing, data entry, email correspondence, and general office duties.
• Maintain a clean and organized reception and office area.
• Protect customer information and follow company policies and procedures.

Qualifications

• Previous office, customer service, or automotive experience preferred.
• Strong communication and organizational skills.
• Basic computer and data-entry skills.
• Ability to multitask in a busy automotive shop environment.
• Professional and friendly attitude.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Automotive industry experience is a plus.
• Experience with automotive shop management software is a plus.