Unemployment Insurance Supervisor (Adjudication)

Unemployment Insurance Supervisor (Adjudication)

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs: Cash and Food Assistance, Employment Services and Workforce Development, Unemployment Insurance, Adult Protective Services, and Child Support. Guiding principles include being a leader in customer satisfaction, attracting and retaining talented employees, and continuously improving.

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker.

What You Will Do:

• Oversee daily staff operations to ensure productivity, efficiency, and strong customer service for unemployed Ohioans
• Train and support staff on complex unemployment claims, including combined wage, federal, military and appeal-related claims
• Work with other supervisors across ODJFS to coordinate operations
• Create and review procedures to ensure they follow all laws and regulations
• Review employee data and reports to ensure the team meets ODJFS and federal performance goals
• Monitor unemployment claim data for quality and workload levels, and correct issues as they arise
• Handle customer disputes and complaints, and clearly explain unemployment laws and rules

Recommended Skills:

• Experience working with federal and state employment or unemployment programs
• Strong leadership, analytical and problem-solving skills
• Ability to manage competing priorities and stay calm in a fast-paced environment

Schedule: Full-time Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m. Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Why Work for the State of Ohio: At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes: Medical Coverage, Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period, Paid time off, including vacation, personal, sick leave and 11 paid holidays per year, Childbirth, Adoption, and Foster Care leave, Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more), Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications: The candidate, at minimum, must have the following: Option 1: 36 months experience or training in interpreting & applying program eligibility &/or liability rules, regulations &/or procedures (e.g., unemployment insurance, workforce development, workers' compensation, human services or income tax law). AND 12 months training or experience in supervisory principles/techniques. Option 2: Completion of undergraduate core program in public or business administration AND 12 months training or experience in supervisory principles/techniques. Option 3: The equivalent of minimum class qualifications for employment noted above.