Microcomputer Specialist

Job Description:

Under the direction of the Section Manager, IT Service Delivery or designee, the Microcomputer Specialist is responsible for providing IT customer service support to the systems users both on-site and remotely; providing support for all corporate computer assets including installation, modification, and repairs to microcomputer hardware and software systems; providing technical assistance and training for system users and determining required software and hardware in conjunction with end users at the nine Pace divisions, paratransit office, Headquarters, and approximately 25 remote contractor locations. Essential functions include: Supporting software that is used today in the industry and older legacy software that is necessary for the company to function as it should. Installing, configuring, and upgrading microcomputers and related hardware and software. Supporting, training, and troubleshooting network hardware, software, operating systems and platforms, customized applications and fuel distribution system hardware and software. Formulating, developing, maintaining, and implementing standards for network PC/MAC images, applications, wiring, security, and location of hardware. Providing support for various telecommunications issues across multiple divisions and remote locations. Maintaining asset inventory control and auditing. Performing other duties as assigned. Qualifications Education: Must have a high school diploma, with at least three years of actual intense work experience in a Windows local area network environment. A Bachelor’s degree in information technology or relevant discipline and five years’ previous experience is preferred. Experience: Knowledge of microcomputer and network configurations. Must have experience in microcomputer application programming and experience with Active Directory including user creation, groups, and organizational units. Licenses/certifications: Must have a valid driver’s license with a safe driving history. Proficiencies: Must be able to install, configure, and upgrade microcomputers and related hardware and software. Experience with popular PC software packages including MS Office Suite (Word, Excel, PowerPoint, and Outlook) and various operating systems including Windows 10, Windows Server, macOS, iOS, and android. Must have knowledge with third party applications such as Adobe and ESR! products; Various bus and fuel software including Apollo, DriveCam, Foresight, and Fleetwatch, and other tools are essential. Must possess strong analytical, problem solving, and interpersonal skills, be detailed and customer service oriented, be able to respond quickly within a dynamic environment with tight deadlines, possess strong written and oral communication skills, and be able to maintain confidentiality. Physical Requirements: Must be able to lift PCs, servers, monitors, and data equipment weighing 50 lbs or more. Working Conditions: This position is based in an office setting, with standard office equipment, including a computer, phone, and desk space. Must be flexible with work hours including occasional evenings and weekends. This position is on call 24 hours a day, 7 days a week, 365 days a year. Local travel is required.

This position is eligible for a hybrid work schedule after successful completion of a 6-month job introduction period. Salary E3 Full Salary Range: $56,523-$123,507 Midpoint: $90,015 Anticipated starting Salary: $ 73,269 to $90,015 Pace provides full pay ranges so candidates can consider their long-term growth potential. BENEFITS SUMMARY

Pace, the Suburban Bus Division of the Regional Transportation Authority (“Pace”), was established to aid and assist public transportation in the six-county northeastern Illinois area consisting of Cook, DuPage, Kane, Lake, McHenry, and Will Counties. As an equal opportunity employer, Pace seeks to employ qualified personnel in all job classifications and to provide equal opportunities in a manner that will not discriminate against any person because of actual or perceived race, color, religion, sex, age, national origin, ancestry, pregnancy, marital or civil union status, citizenship status, disability, military or veteran status, sexual orientation, gender identity or expression, order of protection status, childbirth, medical conditions related to pregnancy or childbirth, genetic information, or any other protected characteristic defined under applicable law. Thank you for your interest in Pace. If you are having difficulty completing this application or require other assistance, please contact Devlin Collins at View email address on click.appcast.io.