Customer Service Specialist

Job Description

Job Description

Why Join Forward Health? 

Forward Health is a rapidly expanding company in the healthcare industry (sleep medicine) dedicated to empowering individuals to prioritize their health and well-being.

At Forward Health, we're not just revolutionizing healthcare – we're also committed to making the journey enjoyable. Expect competitive compensation, opportunities for career advancement, and a forward-thinking healthcare team excited to welcome a new Clinical Support Specialist. 

Job Description: 

We seek a motivated and compassionate Clinical Support Specialist to join our team. In this role, you will play a crucial part in assisting patients with sleep apnea by coordinating the setup of their supplies and facilitating appointments with our medical professionals. If you're ready to help patients improve their sleep journey and eager to learn and grow, we want to hear from you. Let's make it happen! 

A Day in the Life of a Clinical Support Specialist: 

• Patient Outreach: Contact patients to arrange the delivery of sleep apnea supplies, ensuring they understand usage and maintenance instructions.
• Appointment Scheduling: Coordinate with doctors and patients to schedule appointments, optimize physician calendars, and ensure efficient use of clinic resources.
• Documentation and Follow-Up: Maintain accurate records of patient interactions, supply deliveries, and appointment details. Follow up with patients to address any concerns and ensure continuity of care.
• Educational Support: Provide basic education on sleep apnea, treatment options, and the importance of adherence to prescribed therapies.
• Collaboration: Work closely with medical providers, insurance companies, and suppliers to streamline processes and resolve any logistical issues promptly.

Requirements: 

• Previous experience in customer service, outbound calling, or a related field is preferred
• Excellent communication skills, both verbal and written
• Strong organizational abilities with attention to detail
• Empathetic approach to customer care
• Adaptable to change – in a startup environment, things change a lot!
• Proficiency in using Salesforce CRM and other related systems is preferred

What we are looking for: 

• Adaptable, Assertive, Professional, Hungry to Learn/Grow, Ownership Mentality... is this you? If so, apply now! 

Benefits: 

• Competitive hourly wage and bonus opportunity commensurate with experience
• Comprehensive healthcare benefits package
• Flexible time off with advance notice
• Opportunities for professional development and career advancement within our growing organization
• A fun, supportive, and inclusive work environment dedicated to making a meaningful impact in healthcare

Pay: $18 -$20 hourly + Bonus opportunity 

Expected hours: 40 hours per week - Full-Time

How to Apply:  

We encourage you to apply if you are passionate about helping patients manage their sleep apnea and thrive in a collaborative team environment.

Join us in making a difference in the lives of our patients every day. We look forward to welcoming you to our dedicated team!