Customer Service Coordinator

Must have aerospace and/or manufacturing work experience with selling products and excellent customer service skills. Work with Excel and able to navigate websites.


1st shift: (7am - 3:30pm)


CUSTOMER SERVICE COORDINATOR


Maintains customer satisfaction by providing product, service and account information and monitoring performance for product warranty, maintenance agreements, and/or purchase orders. Typically, responsible for groups of accounts that are moderately complex or where account relationships are well - established.


ESSENTIAL FUNCTIONS


1. Administers customer accounts by reviewing service and/or spare product requirements to existing terms and conditions of purchase orders or maintenance agreements.


2. Establishes and maintains customer relationships through courteous and efficient servicing of customer requests. Maintains regular communication with assigned customer accounts and responds to customer service issues.


3. Prepares, and submits correspondence in response to customer requests. Maintains an appropriate level of confidentiality with regard to customer and company matters.


4. Responds to requests for quotations in a timely manner and coordinates with price estimating. Reviews pricing for reasonableness, submits quotations/proposals for customer review, and handles customer questions regarding the submitted quote/proposal.


QUALIFICATIONS
• Bachelor's degree is required.
• Two years of related experience in contracts or business administration that has provided both theoretical and practical knowledge in the field.
• Demonstrated ability to perform the essential functions of the job typically acquired through four or more years of related experience in administrative, marketing/customer service, or product support areas.
• Knowledge and understanding of customer service administration policies and practices, and regulations including government procurement if applicable.