Bilingual Customer Service Representative

Customer Service Representative

Join our team and make a difference every day. Are you passionate about helping others, delivering exceptional service, and being part of a mission-driven healthcare organization? We're looking for a warm, professional, and detail-oriented Customer Service Representative to be the friendly voice and trusted support for our patients and future members.

In this role, you'll play a key part in creating positive experiences, resolving concerns, and ensuring every caller feels heard, cared for, and valued.

What you'll do:

• Provide exceptional service by answering and screening patient inquiries with professionalism, courtesy, and genuine care.
• Resolve questions quickly and accurately, offering solutions directly whenever possible to ensure patient satisfaction.
• Handle concerns with empathy, including supporting irate callers with patience, understanding, and a commitment to resolving issues.
• Document all patient interactions, including actions taken and outcomes.
• Schedule, cancel, and update physician appointments using our computer system, including notifying patients of any changes.
• Coordinate transportation services for patients who need support getting to appointments.
• Communicate with medical centers, departments, and offices to gather necessary patient information.
• Connect potential new members to the Marketing Agency and maintain accurate prospect records.
• Take and route messages for physicians and support departments.
• Update patient personal information to ensure accurate records.
• Conduct outbound appointment confirmation calls to help patients stay on track with their care.

Why you'll love working with us:

You'll join a team that truly makes a differenceproviding comfort, clarity, and support to individuals seeking healthcare services. Here, your voice matters, and your work has real purpose.

What we're looking for:

• A compassionate communicator who can make callers feel supported and respected.
• A patient problem-solver with excellent listening skills.
• Someone who thrives in a fast-paced, team-oriented environment.
• A professional who takes pride in accuracy, reliability, and creating positive experiences.
• Professional with at least one year of experience in customer service or a related role.

Language requirements:

• Fluent in English and Spanish You'll be helping a diverse communityyour bilingual skills will make a real impact!

Education:

• High School Diploma or equivalent required.