Dispatch Specialist

Job Description

Job Description

Role Summary

As a Dispatch Specialist at Global Logistics Company, you'll coordinate high-profile logistics jobs — managing job orders, status updates, price quotes, and client questions. This is a dispatch role, not freight forwarding, based full-time in our Atlanta office.

How You Create Impact

• Fiscal Responsibility: Help manage the dispatch/charter services P&L.
• Customer Service and Control Group Functions: Enter orders and set up logistics plans to meet customer needs. Ensure and maintain order flow through the tracking/quoting system.
• Operational Performance: Contribute to and ensure alignment with strategic goals for process efficiency and customer satisfaction.
• Implement initiatives for continuous improvement and data-driven decision-making.
• Customer Satisfaction & Quality Assurance: Address real-time customer satisfaction concerns and ensure corrective actions are applied and followed through.
• Strategic Contribution: Actively contribute to corporate strategy by implementing operational initiatives aligned with company goals.
• Compliance and Emergency Preparedness: Ensure readiness with contingency plans and compliance, including necessary access for service partners.

What We'd Like You to Bring:

• Strong organizational, time-management, and communication skills in a fast-paced environment.
• Working knowledge of world geography/time zones and domestic/international routing.
• Customer service or logistics/dispatch experience preferred; Dangerous Goods certification is a plus.

Who We Are:

Logistics shapes everyday life — from the goods we consume to the services we rely on. At Global Logistics Company, your work goes beyond moving shipments; it keeps high-priority, time-sensitive jobs on schedule for the people and businesses that count on us.As a company with a strong heritage and a vision to move forward, we offer a stable environment where your career can make a real difference. Whether we're coordinating a critical delivery or supporting our local communities, your career will contribute to more than you can imagine.