Customer Technical Support

This is an entry-level, part-time opportunity focused on supporting customers through technical support and service-related inquiries.
In this role, you'll be the first point of contact for clients, helping resolve questions, troubleshoot basic issues, and ensuring a smooth and positive experience with Lightcast products and services. You'll also support internal coordination and documentation to help keep team operations organized and running efficiently.
This is a great fit for someone early in their career who is detail-oriented, enjoys problem-solving, and is interested in building experience in customer support and technology.

Major Responsibilities:

Customer Support & Client Experience

• Respond to client inquiries and provide timely, helpful support
• Troubleshoot basic technical or product-related issues and escalate when needed
• Deliver a professional and positive client experience
• Support onboarding activities, trainings, and follow-ups as needed

Operational & Team Support

• Assist with basic coordination, documentation, and task tracking
• Maintain updates in internal systems and tools
• Support meeting coordination, notes, and follow-ups

Reporting & Administrative Support

• Pull and organize basic reports from internal systems
• Assist with tracking team or support-related metrics
• Maintain accurate records and documentation

Cross-Functional Support

• Partner with internal teams to help resolve client needs
• Help ensure processes are followed consistently
• Support additional administrative or operational tasks as needed

Education and Experience:

• High school diploma required; Associate's or Bachelor's degree preferred
• Experience or training in customer service, technical support, or a related field is a plus
• Strong communication skills with a customer-focused, problem-solving mindset
• Organized and detail-oriented, with the ability to manage multiple priorities
• Comfortable learning new systems and working in a fast-paced environment
• Self-motivated, reliable, and able to follow through on tasks independently

Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.