Automotive Service Advisor

Overview Tooele Motor Company is growing and looking for a motivated, customer-focused Automotive Service Advisor to join our service team. This is an excellent opportunity for individuals who enjoy building relationships, solving problems, and delivering an exceptional customer experience while building a rewarding career in the automotive industry. The Automotive Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for greeting customers, understanding vehicle concerns, recommending maintenance and repair services, coordinating technician workflow, and ensuring every customer receives outstanding service from check-in to vehicle delivery. What We Offer Competitive compensation of $36,000 - $90,000 per year, based on performance and experience Health and wellness benefits Paid Time Off Paid Holidays Employee Discounts 401(k) Retirement Plan Flexible work schedule Ongoing training and professional development Stable, growing dealership environment Opportunities for advancement Supportive team culture Modern facilities and technology Responsibilities Greet customers promptly and professionally in the service drive Listen to customer concerns and accurately document vehicle issues Recommend maintenance and repair services based on manufacturer guidelines and vehicle needs Provide estimates for repairs and maintenance services Maintain consistent communication with customers regarding repair status, timelines, and recommendations Coordinate workflow between customers and service technicians Schedule service appointments and manage repair orders Ensure technician time is efficiently scheduled and sold Review completed repairs with customers and explain services performed Handle customer questions and concerns with professionalism and urgency Maintain accurate service records and repair documentation Deliver an exceptional customer experience throughout the service process Qualifications Strong customer service, communication, and relationship-building skills Organized, detail-oriented, and able to manage multiple priorities Excellent time management and problem-solving abilities Professional appearance and positive attitude Ability to work effectively in a fast-paced environment Basic computer proficiency and ability to learn dealership software systems Ability to work independently and as part of a team Valid driver’s license with acceptable driving record Ability to pass a pre-employment background check and drug screening Preferred Qualifications Previous Automotive Service Advisor experience Automotive dealership, service center, or repair facility experience Experience with repair order management and service scheduling Sales, hospitality, retail, restaurant, or customer-facing experience Knowledge of automotive maintenance and repair services Experience using dealership management systems (DMS) Why Tooele Motor Company? At Tooele Motor Company, we invest in our employees and provide the training, support, and opportunities needed for long-term success. Whether you’re an experienced Service Advisor or bringing transferable skills from retail, hospitality, sales, or customer service, you’ll find a team committed to helping you grow your career. If you’re looking for a dealership that values customer satisfaction, teamwork, employee development, and professional growth, we encourage you to apply today. Equal Opportunity Employer Tooele Motor Company is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws. #J-18808-Ljbffr