Service Support Specialist

Service Support Specialist

Vermeer Heartland is a family-owned, full-service dealer of Vermeer industrial equipment across four states and seven locations. With decades of experience in the industry, our team sets itself apart with our strong customer-focus and growth-mindset.

We are currently seeking a Service Support Specialist at our Washington Court House, Ohio location. If you're ready to join a team that is passionate about enhancing the customer experience, we would like to hear from you!

Position Responsibilities

• Support the service department in the wash bay, independently working to clean/degrease equipment where necessary based on workorder instructions.
• Prep and detail Vermeer Heartland and customer equipment, including touch-up painting.
• Proficiently use Vermeer Heartland-provided and personal tools and equipment such as hand tools, pressure washers, hoses and brushes.
• Maintain professional lot appearance by organizing equipment, cleaning up trash and debris and snow removal as needed.
• Assist in the Service Department with light-duty repairs, equipment assembly and unloading factory shipments as needed.
• Maintain Vermeer Heartland's reputation as a trusted partner by conveying a professional and knowledgeable presence to vendors, customers and internal team members.
• Commit to continuous learning through online and instructor-led training programs.
• Follow all safety rules and regulations, adhering to all policies and procedures.

Position Skills/Abilities

• Ability to multi-task and work efficiently in a fast-paced environment on a consistent basis.
• Basic understanding of mechanical systems and components, along with familiarization and use of associated technical terms.
• Ability to communicate effectively with internal team members, and external customers and suppliers.
• Coachability and a willingness to be a team player and help others.

Position Requirements

• At minimum, actively pursuing a High School diploma or GED.
• Employees in our service department must be 18 years of age or older.
• 1 year of experience in a wash/detail position and/or equivalent in a dealership environment preferred.
• Ability to operate heavy equipment and machinery, including forklifts.
• Valid driver's license and able to meet Heartland insurance providers qualifications.
• Ability to sit, stand, lift and lower repeatedly and for extended periods in both internal and external environments.
• Available on short notice to work overtime as customer demand or VHL operations dictate.