Account Management Manager

The Account Management Manager (AMM) loves their Clients! They passionately cultivate Client relationships that are enduring and trusted. AMMs also act as the quarterback of the WW team, planning and implementing Client projects by drawing on our internal teams' skills to help their Clients satisfy their marketing communications needs. AMMs love a great idea and go the extra mile to foster brand team creativity and brand-building ideas, while always ensuring that ideas are on strategy and well-positioned to gain support within the Client organization.

Essential Duties & Responsibilities as Account Management Manager

• Earn trust and respect with key Client contacts by being proactive, can-do, and solution-focused
• Support Account Management Director (AMD) and internal teams in the development of Client budgets and plans
• Work closely with the Creative Strategy and Brand Strategy teams to frame up and participate in strategy development and support and measurement of overall campaign goals
• Work closely with the PM team and be accountable for all tasks, ensuring quality and on-time delivery
• Collaborate with internal departments, ensuring programs stay on strategy, on time and on budget
• Demonstrate problem-solving abilities and foster innovative solutions to meet Clients' needs
• Work closely with the AMD on pinpointing organic growth opportunities
• Anticipate Client needs and address any potential issues to ensure WW delivers joy to our Clients.
• Add value at all stages of the process and seek opportunities to make the work better
• Continuously seek opportunities to learn more about the Client's industry and issues directly impacting their business
• Take center stage through thoughtfully presenting plans and recommendations, as appropriate, always striving to earn your standing ovation
• Be the Client advocate within the WW walls - and the WW advocate within our Client's walls

Communication Skills

• Demonstrate excellent written, verbal and listening skills
• Be comfortable and adept in representing Wray Ward with a Client's senior management
• Demonstrate outstanding presentation skills in formal and informal settings and be an excellent meeting leader
• Communicate in a clear, coherent and professional manner
• Be self-assured as well as sensitive when leading Client team members
• Maintain a candid professional relationship with other Wray Ward staff

Additional Responsibilities

• Be a team builder and a team player
• Inspire a contagious passion for strategic creative solutions
• Model a conscientious, straightforward and dedicated work ethic - talk the talk and walk the walk
• Respect all equally, internally and externally
• Passionately uphold the agency brand, culture and values
• Collaborate among multiple departments effectively and efficiently
• Be accountable for meeting goals and expectations

Requirements

• 3-5 years of agency experience in leading account projects or equivalent client experience
• Demonstrated success in attracting, managing and growing clients
• Proven track record of taking projects and initiatives from insights to objectives to strategies to tactics
• Must be willing to travel up to 20%
• Bachelor's degree

This job description serves as an overall summary of responsibilities for the position outlined. Please note it is subject to change with specific expectations associated with the position.

Culture Alignment

At Wray Ward, we firmly believe that internal and client relationships are key to our success. Certain attitudes define how we work and are important in what we seek for our culture and mission. Our key agency attitudes are:

WE, NOT ME - We check our egos at the door. As a result, we thrive in a positive, collaborative atmosphere that welcomes diverse professionals and invites everyone to contribute their best.

BE FEARLESS - Creativity demands that we hold nothing back. So we mutually support each other in speaking up, taking risks and courageously contributing audacious, unedited, unconventional ideas.

NAIL IT - Everything we do is about results. We not only achieve our clients' goals, but also continually exceed their expectations. Every person here shares individual responsibility for their own, our agency's and our clients' success.

Our 39,000-square-foot home promotes collaboration and productivity through inspired meeting areas, offering natural light, vibrant colors, patterns and textures. Homelike elements are found in every corner, from the open-air roof-deck to our game room with foosball, ping-pong, Connect Five, classic board games and cornhole. Brightly colored throw pillows on sofas and our town hall meeting space, smart entertainment systems and live plants are scattered throughout. From holiday parties to movie nights, bowling and dodgeball teams to yoga and walking groups, we have a warm and inviting culture. Our office ushers us in, and it welcomes us home.

Our Mission

We are a community of catalysts using insights, strategy and creativity to transform spaces into stories and materials into experiences.


Candidates must possess authorization to work in the United States, as it is not the practice of Wray Ward to sponsor individuals for work visas. Wray Ward participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

At Wray Ward, we strongly believe that a diverse staff and inclusive culture will greatly enrich our work, our business, our industry and our lives. We are committed to an intentional approach to listening, understanding and talking, and to using our individual and collective talent, voices and influence to drive change.


Wray Ward is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.