Customer Service Coordinator

**Position Summary**We are seeking a Customer Service Coordinator to support the Customer Service team with high-volume administrative tasks, customer follow-ups, order management, and system data maintenance. The role will work closely with Customer Service, Planning, Scheduling, and other cross-functional teams to ensure timely processing of customer requests and accurate order information.**Key Responsibilities**Manage the shared Customer Service inbox, triage incoming requests, and route or respond to inquiries in a timely manner.Follow up with customers regarding open orders, requests, and inquiries to support timely resolution.Support a pricing update project for open orders, including contacting customers, requesting revised purchase orders, and updating system records.Maintain accurate order documentation and perform data entry, order updates, PO revisions, and system accuracy checks.Upload and manage customer purchase orders in internal systems, including AI reader/DocLib when applicable.Collaborate with Planning, Scheduling, and cross-functional teams on expedite requests and order prioritization.Support backlog management by tracking open orders, maintaining updates, and communicating status.Complete administrative tasks, reporting, and special projects as assigned by management.**Qualifications**High School Diploma or GED required.Associate’s or Bachelor’s degree preferred.1+ year of business administrative or customer service experience required.Strong written and verbal communication skills.Professional telephone etiquette and ability to work in a high-volume request environment.Excellent organizational skills with the ability to multitask in a fast-paced environment.Minimum typing speed of 50 WPM.Proficiency with Microsoft Office, especially Word, Excel, and Outlook.Working knowledge of order-entry database systems; QAD experience is a plus.**Education**High School Diploma or GED — RequiredAssociate’s/Bachelor’s Degree — PreferredYou should be proficient in:Customer ServiceMicrosoft Excel #J-18808-Ljbffr