Application Support Engineer
VBeyond
Job Title: Application Support Engineer
Location: Charlott, NC
Type: Contract Job Description:
Skills
Mandatory Skills : Change management, Major incident management, Performance Testing -NFR Gathering (Log Analyis, User Interview, Reverse Engineering, NFR Documentation), ServiceNow ITSM
Good to Have Skills : Cloud Application Testing, RPA - Microsoft Power Automate
Location: Charlott, NC
Type: Contract Job Description:
- Provide go live and post golive hypercare support for RPA and Mendix applications
- Monitor application performance and stability during deployment windows
- Coordinate with business stakeholder's developers' infrastructure teams and vendors to resolve deployment related issues
- Ensure successful transition from project implementation to SteadyState operations
- User Acceptance Testing UAT
- Coordinate and facilitate UAT activities with business users and stakeholders
- Track UAT defects and ensure timely remediation
- Prepare UAT test plans execution reports and signoff documentation
- Support business teams during validation and acceptance activities
- ServiceNow Incident Request Management
- Manage ServiceNow for incidents requests problem tickets and change records
- Perform L2L3 troubleshooting of application related issues
- Ensure SLA compliance and timely resolution of tickets
- Conduct root cause analysis RCA for recurring issues and implement preventive actions
- Environment Application Support
- Support setup configuration and maintenance of Development UAT and Production environments
- Coordinate application deployments and release activities
- Work closely with infrastructure security network and database teams to ensure application availability
- Monitor application health and troubleshoot performance issues
- Infrastructure OS Patching Coordination
- Coordinate monthly OS patching activities with infrastructure teams
- Assess application impacts due to patching or maintenance activities
- Plan and communicate maintenance windows to stakeholders
- Validate application functionality post patching and upgrades
- Change Release Management
- Participate in CAB meetings and support change management processes
- Review deployment schedules and implementation plans
- Ensure rollback plans and deployment documentation are maintained
Skills
Mandatory Skills : Change management, Major incident management, Performance Testing -NFR Gathering (Log Analyis, User Interview, Reverse Engineering, NFR Documentation), ServiceNow ITSM
Good to Have Skills : Cloud Application Testing, RPA - Microsoft Power Automate
Vacancy posted 4 days ago
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