Retail Sales Specialist Customer Service & Store Operations

Retail Sales Specialist

Customer Service & Store Operations

Mukilteo, WA

$16.82 - $21.15/Hour

U.S. Citizenship is required by Federal Law

We are hiring a Retail Sales Specialist to support customer service, retail sales, inventory management, and store operations in a fast-paced retail environment. This role focuses on delivering exceptional customer experiences, processing point-of-sale transactions, managing merchandise inventory, supporting visual merchandising standards, and ensuring efficient day-to-day store operations.

Responsibilities:

• Deliver outstanding customer service and create a positive shopping experience for employees, visitors, and stakeholders.
• Process sales transactions, returns, exchanges, and special orders using the point-of-sale (POS) system.
• Open and close the store in accordance with established operating procedures.
• Receive, process, and organize inbound and outbound merchandise shipments.
• Maintain accurate inventory records, stock levels, and merchandise availability.
• Process merchandise transfers, markdowns, Mark Out of Stock (MOS), and Return to Vendor (RTV) transactions.
• Prepare and complete inventory documentation and support annual inventory counts.
• Execute merchandising floor sets and maintain visual merchandising standards.
• Organize and maintain stockroom inventory and storage areas.
• Prepare and process customer merchandise orders and special requests.
• Coordinate store maintenance needs and report facility-related issues.
• Respond to customer and stakeholder inquiries via email and other communication channels.
• Identify, report, and support resolution of safety and housekeeping concerns.
• Restock merchandise and maintain overall store cleanliness and presentation standards.
• Escalate customer concerns and complaints to store management as appropriate.
• Follow all company policies, procedures, and operational guidelines.

Qualifications:

• High School Diploma, GED, vocational training, Associate degree, or an equivalent combination of education and experience.
• 1+ year of retail sales, customer service, or related experience.
• Experience operating point-of-sale (POS) systems and handling cash transactions.
• Knowledge of inventory management, stock replenishment, merchandise receiving, and retail operations.
• Proficiency with Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and Microsoft Teams.
• Ability to manage multiple priorities and work effectively in a fast-paced retail environment.
• Ability to maintain a professional appearance and represent the brand positively.
• Ability to work onsite and perform retail store operational duties as required.

Preferred Qualifications:

• 2+ years of retail sales, customer service, or related retail experience.
• Experience supporting inventory counts, merchandising resets, and stockroom operations.
• Experience processing merchandise transfers, markdowns, MOS, and RTV transactions.
• Experience supporting retail sales goals and performance objectives.

Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.

Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation, which may include education, criminal, and work history verifications.

Accepted applicants will be eligible for benefits, including medical and supplemental insurance, and a 401(k) plan. Appreciation and gratitude for employees are hallmarks of organizations with low turnover.

Final position level and pay will be based on experience.