Digital Client Experience & Platforms - Product Owner, AVP

COMPANY PROFILE

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

JOB DESCRIPTION

We are seeking a talented and motivated business analyst to join the Morgan Stanley Wealth Management Digital Client Experience & Platforms team. The Digital Client Experience & Platforms team defines and drives the online and mobile experiences for Morgan Stanley clients. In the business analyst role, you will contribute to the creation and on-going success of the latest digital solutions for our clients. This role will focus specifically on creating and launching engaging digital experiences on the firm's proprietary goal-based planning platform. In this role, you will have the opportunity to showcase your expertise bringing successful B2C products to market with engaging consumer-facing experiences, strong knowledge of wealth management, financial planning, and investment advisory programs, and proven track record of creating and delivering innovative digital wealth management solutions.

The individual in this role will be responsible for supporting the product team in defining, building and improving the end-to-end planning user journey for a variety of new and existing products at Morgan Stanley/E*TRADE. The applicant should bring a strong business analyst skillset with key focus on providing a best-in-class end user experience, understanding the competitive landscape, and the ability to drive improvements and change using through both quantitative and qualitative analysis. Experience working with Agile development methodologies is preferred. Partnership and collaboration with a variety of product groups across Morgan Stanley will be key to success.


You will be a vital part of a dynamic team responsible for delivering the digital client-facing experience for all digital platforms, including Morgan Stanley Online/Mobile, Morgan Stanley @ Work and E*TRADE. As a smart, passionate, detail-oriented team player who loves interacting with a diverse set of people solving tough problems and challenging the status quo, this is an amazing opportunity to forge a new digital direction for a highly respected company that is deeply committed to reinventing itself. Strong performing individuals will be supported in further professional development.

BUSINESS SKILLS:

Looking for a highly motivated individual with strong critical thinking, written and verbal communication, and organization skills.

RESPONSIBILITIES:

This role will assist in supporting the Digital Client Experience for the following:

• Support a Senior Product Manager and Fleet with definition and prioritization of product roadmap, release planning, development and communication and documentation of business requirements
• Build and maintain prioritized product backlog - identify/create, groom, and validate epics and user stories for agile sprints
• Work with Senior Product Manager to define and draft requirements in Jira (Agile) for key strategic programs and tactical projects
• Support analysis of AI use cases to automate internal processes and deliver AI powered experiences to clients
• Leverage generative AI for drafting product scope, user stories, defining functional behavior and metrics for AI driven product initiatives
• Support backlog refinement and sprint planning ceremonies to communicate requirements and drive consensus with the squad and program stakeholders
• Utilize AI analytics for backlog prioritization and forecasting, and automating tasks with AI
• Work closely with the technology team to assure effective communication of requirements and rapid delivery of key product releases
• Collaborate with key stakeholders from business, technology, UX, risk, cyber & fraud, communications, legal & compliance to elicit requirements
• Prepare presentations and status updates and conduct product demos for fleet and senior leadership
• Gather, organize and assimilate internal and external feedback to identify and prioritize product gaps, enhancements and new features
• Identify and elaborate on critical user journeys, use cases, workflows, and business processes that align with the product vision/goals and address critical user and control needs
• Collaborate with UI/UX team to develop information/interaction architecture, user flows, wireframes and visual design comps
• Define and track KPIs and product/program adoption and usage metrics - evangelize adoption
• Team up with Program Management Office / Business Transformation to effectively organize and plan product releases
• Support Senior Product Manager in issue remediation (defects, production issues, etc.)
• Support Senior Product Manager in product testing and execution, with ability to validate future dated projections within goals-based planning experiences
• Organize the product backlog and work with TDM to align the roadmap with other squads
• Create and circulate status reports and release updates

QUALIFICATIONS/SKILLS DESIRED:

• 3-5 years of experience as software or digital business analyst or equivalent with experience working within an agile/scrum development process
• Bachelor's degree is required
• Knowledge or exposure to wealth management and online brokerage/banking preferred
• Series 7 and Series 24 license preferred but not required
• Demonstrated track record of delivering new innovative fintech, digital products, solutions, or applications preferred
• Proficient at defining, analyzing, documenting, and communicating product and software requirements in an agile software development setting
• Knowledge of product management with AI/ML products and proficiency with AI-enhanced project management tools
• Keen intellect - ability to gather, analyze and synthesize a significant amount of information, and turn it into clear and actionable product requirements
• Self-starter with a drive and demonstrated ability to identify and solve critical problems and achieve stretch goals
• Naturally curious, analytical and data-driven - demonstrated track record of utilizing data to measure performance, identify opportunities, and make successful decisions
• Experience collaborating with UI/UX designers and developers to deliver client-friendly products and user experiences
• Understanding and knowledge of web and mobile technologies
• Understanding and knowledge of future dated projection modelling using Monte Carlo simulations
• Strong written and verbal communication skills to effectively interact and influence a diverse set of business and technical stakeholders
• Efficient at managing multiple projects and initiatives concurrently under deadline constraints

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:


At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.


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Expected base pay rates for the role will be between $85,000 and $140,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).