Compliance/Customs Lead (NORFOLK)

Job Title: Compliance/Customs Lead

• Location: Northborough, MA

About the Job:

The Compliance/Customs Lead serves as the primary technical subject matter expert for all import/export, transport, and trade compliance activities at the site level. This role is responsible for ensuring that all logistics and customs operations are executed in full compliance with applicable regulations, corporate standards, and international trade requirements.

We deliver 4.3 billion healthcare solutions to people every year, thanks to the flawless planning and meticulous eye for detail of our Manufacturing & Supply teams. With your talent and ambition, we can do even more to protect people from infectious diseases and bring hope to patients and their families.

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve lives.

Main Responsibilities:

1. Logistics Operations Execution

* Perform all logistics-related tasks in accordance with relevant Standard Operating Procedures (SOPs), Work Instructions (WIs), guidelines, and internal directives.

* Organize and coordinate national and international transport based on transport forms, including temperature-controlled shipments, hazardous goods, and products of animal origin.

2. Import / Export Compliance

* Serve as the primary technical subject matter expert on all import/export requirements.

* Identify, collect, and coordinate all necessary data elements and documentation required for compliant, prompt, and effective export and customs entry of international cargo.

* Review transactional import and export documentation to ensure all compliance requirements are met.

3. Customs Issue Resolution

* Resolve shipments involving complex customs issues.

* Liaise with affiliates, customers, logistics service providers, customs brokers, and carriers to ensure shipments are processed in accordance with all applicable customs requirements and guidelines.

* Work with customers' customs brokers, stakeholders, and subject matter experts to resolve customs-related exceptions, obtain required documentation and signatures, and release shipments from customs hold.

* Ensure any monthly PPC (Process Under Customs Control) reports are submitted accurately and on time to Revenue.

4. Trade Compliance & Audit Readiness

* Ensure the site maintains audit readiness at all times.

* Develop and maintain a Customs/Trade Compliance guide to ensure all exports and imports flow successfully through customs.

* Ensure site activities are aligned with and compliant to corporate processes and standards.

* Identify and implement projects and process improvements to enhance compliance with brokers, clients, and across the network.

* Maintain the site's Known Consignor status and C-TPAT status, and drive attainment of AEO (Authorized Economic Operator) status for the site.

* Maintain workplace cleanliness and organization, including proper management and use of instruments, devices, materials, and tools.

* Ensure the quality of all performed tasks and comply with applicable laws, standards, and regulations regarding environment, quality, safety, trade practices, and import/export restrictions (e.g., animal materials, sensitive products).

About You

Required Skills & Experience

Technical Expertise

* 5+ years of experience in trade compliance or a related discipline.

* Strong knowledge of global customs fundamentals, including classification, valuation, country of origin, and record-keeping requirements.

* Knowledge of export compliance fundamentals, including ECCNs (Export Control Classification Numbers) and AES (Automated Export System).

* Prior Customs Brokerage experience is a plus.

Interpersonal & Organizational Skills

* Demonstrated ability to work effectively with all internal departments and external stakeholders.

* Ability to read, interpret, and analyse domestic and international shipping documents, contracts, and procedures in a timely manner.

* Proven track record of delivering goals in line with targeted timelines.

Core Competencies

* Strong attention to detail.

* Excellent analytical, planning, communication, and interpersonal skills.

* Ability to work autonomously while proactively maintaining communication with internal and external stakeholders.

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.

• Shape the future of medicine and vaccine delivery with cutting-edge technology, ensuring seamless launches and a resilient global supply.

• Power industry-leading performance by leveraging digital, data, and AI-driven innovation at speed and scale

• Transform lives worldwide by delivering life-changing treatments anywhere, anytime.

Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.

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