COLLECTOR - BUSINESS OFFICE

Responsibilities

PATIENT ACCOUNT REPRESENTATIVE- COLLECTOR

The Patient Accounts Representative- Collector is responsible for submittal of electronic and manual billings, account statements, and for follow-up with third‑party payers and patients for outstanding balances. The position also prepares daily cash receipts and maintains insurance logs. Insurance billings are submitted to primary and secondary payers and all billings are transmitted to third‑party payers either manually or electronically as requested. Assistance is provided in contacting third‑party payers at a 30‑day interval after billing to ensure bills have been received and are being processed. Primary Criteria / Responsibilities Ensures the effective implementation of collection measures for uncollected accounts. Provides required follow‑up on all patient accounts to ensure all accounts are resolved within 120 days after discharge. Processes patient refunds accurately and documents refund adjustments. Qualifications Job Requirements Education: High School Graduate or Equivalent required. Experience: Experience with insurance billings; two years of insurance collections in a hospital setting required. Knowledge / Skills Effective telephone techniques and listening skills required. Working knowledge of insurance terms, reimbursement procedures, medical terminology and hospital services, rates and policies relating to collection activities required. Must be able to perform assignments with minimal supervision. Must be able to perform concentrated and/or complex mental activity with frequent involvement in complex and/or highly technical situations. Must be able to work successfully under highly stressful conditions. Must be able to make sound, independent judgments based on scientific and/or ethical principles. Must be able to comprehend and perform oral and written instructions and procedures. Must be able to collaborate with other multidisciplinary team members in an appropriate fashion. Must be capable of adapting to varying workloads and work assignments on a constant basis. Must have effective comprehensive reading skills, strong communication skills, written and verbal. Must possess a valid California Driver’s License to drive hospital vehicles or on hospital business. Minimum Requirements of the Position Must be able to demonstrate special training, knowledge and skills specific to job competency within three (3) months of hire date. Must complete all required mandatory in‑services annually. Must be tested for tuberculosis with a PPD skin test or chest x‑ray upon hire; PPD skin test required annually or chest x‑ray tri‑annually thereafter. Must adhere to facility and department policies and procedures and comply with the Corporate Compliance Program and Standards of Conduct. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Del Amo Hospital