Complaint Investigations Tech
Abbott
Title: Complaint Investigations Tech Location: Alameda, CA Duration: 6 Months
Shifts: 5am - 1:30pm 100% Onsite Summary: The Technician will be responsible for: Unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
The Technician will document complaint investigations in the Complaint Handling System. The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation. Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.
Process customer returns in a timely manner in accordance with ISO and FDA QS Reg. Support company goal for timeliness of complaint investigations and closures. Must have good written and oral communications skills. Consultants Eligible Benefits Upon Waiting Period:
Shifts: 5am - 1:30pm 100% Onsite Summary: The Technician will be responsible for: Unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
The Technician will document complaint investigations in the Complaint Handling System. The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation. Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.
- Must Have ~ proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English.
- Experience in Medical Device / Biotech Industry with a Technical Background is preferred.
- Knowledge of Electronic Troubleshooting is preferred.
- Ability to work in a team setting is a plus.
- Ability to follow written work instructions of SOP's is required.
- Good documentation skills are a must.
- Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
- Ability to focus while performing repetitive and routine investigations is a must.
- Great fit for workers with Inspection and Quality experience.
- Minimum education required is H.S. Diploma or equivalent (such as GED) with Technical experience.
- An Associates (Two year) degree in Electrical Engineering or other Science may be considered.
- Recent college graduates with a Bachelor's degree are an ideal fit for this entry level position.
Process customer returns in a timely manner in accordance with ISO and FDA QS Reg. Support company goal for timeliness of complaint investigations and closures. Must have good written and oral communications skills. Consultants Eligible Benefits Upon Waiting Period:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account (for High-Deductible Health Plans)
- Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
- Supplemental Life Insurance
- Short Term Disability (coverage varies by state)
- Long Term Disability
- Critical Illness, Hospital coverage, Accident Insurance
- MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
- 401(k)
- Published on 20 Oct 2026, 1:57 PM
Vacancy posted 5 days ago
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