Front Desk Attendant

Front Desk AttendantAt Triple Shift Entertainment we're proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As a Front Desk Attendant follow these core values while chasing that "perfect game" and you will assure that the fun never stops while working in the front of house area.The front desk attendant will serve as our guests' first point of contact and start their visit off on a positive note by providing guests with prompt, efficient, courteous service. Will ensure that maximum utilization of lanes and equipment is realized through efficient control of the flow of our guests.Responsibilities:Greeting, welcoming, and directing guests with SpiritShow Excellence by maintaining a positive attitude, remaining focused on customer needs.Manage the scheduling of bowling lanes and equipment.Educate guests on lane availability, pricing, and any ongoing promotions.Respect. Assist guests in selecting appropriate equipment, such as shoes.Process lane reservations, walk-in requests, and lane assignmentsHandle cash and electronic paymentsAnswer customer inquiries via phone, email, or in-personMaintain a clean and organized desk areaManage equipment cleaning and organization (i.e., shoes)Removes chipped and cracked bowling balls from racks as needed.Removes bowling balls from ball return and returns to ball racks.Notifies Mechanic or Pinsetter Technician promptly of any mechanical failuresPromote an atmosphere of teamwork by assisting co-workers.Use Courage to communicates customer concerns and complaints to manager on duty.Other duties as assigned.Requirements:Previous customer service experience.Excellence in interpersonal and communication skillsFamiliar with cash handling and point-of-sales systems.Spirit. Flexibility to work varying shifts, including evenings, weekends, and holidays.Excellent time management and the ability to prioritize tasks.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.